DDOP/2016/3/02 - Community Forum Management / Social Media Engagement / Contact Centre Services

Tourism Ireland wishes to enter into a contract with a Supplier for the provision of Community Forum Management / Social Media Engagement / Contact Centre Services. The successful candidate must be capable of servicing, managing and engaging customers using a range of channels. The core services to be provided are Digital Engagement, Marketing Programme Development & Management, Centre Operations plus Collaboration & Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive. PLEASE REFER TO THE DOWNLOADABLE DOCUMENTS ATTACHED TO THIS NOTICE FOR THE DETAILED REQUIREMENTS.

Services

22/04/2016 15:00:00

79342320-2  Customer-care services
72421000-7  Internet or intranet client application development services
79342300-6  Customer services