ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 23/03/2016

Expire date: 22/04/2016

External Reference: 2016-881359

TED Reference: 2016/S 060-101642

Contract notice

Cached Version

Contract notice

Classic Sector

Directive 2004/18/EC

Services

Section I: Contracting authority

I.1)

Name, addresses and contact point(s)

Tourism Ireland Limited
N/A
5th Floor - Bishop's Square, Redmond's Hill
Dublin  D02 TD99
IE
For the attention of: Hannah Hughes
Telephone: +353 14763474
E-mail: hhughes@tourismireland.com
Fax: +353 014763642
Internet address(es):
General address of the contracting authority: http://www.ireland.com
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97644&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=97644&B=ETENDERS_SIMPLE
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)

Type of the contracting authority

Body governed by public law
I.3)

Main activity

  • Other: Destination Marketing
I.4)

Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority:

Provision of Community Forum Management / Social Media Engagement / Contact Centre Services

II.1.2)

Type of contract and location of works, place of delivery or of performance

Services
    Category No27:  Other services
    Main site or location of works, place of delivery or of performance:

    Island of Ireland

    NUTS code
    IRELAND
    II.1.3)

    Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

    The notice involves a public contract
    II.1.5)

    Short description of the contract or purchase(s)

    Tourism Ireland wishes to enter into a contract with a Supplier for the provision of

    Community Forum Management / Social Media Engagement / Contact Centre

    Services. The successful candidate must be capable of servicing, managing and

    engaging customers using a range of channels. The core services to be

    provided are Digital Community Engagement, Marketing Programme Development & Management, Centre Operations plus Collaboration & Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive. PLEASE REFER TO THE DOWNLOADABLE DOCUMENTS ATTACHED TO THIS NOTICE FOR THE

    DETAILED REQUIREMENTS.

    II.1.6)

    Common procurement vocabulary (CPV)

    Main vocabulary
    79342300   Customer services
    Supplementary vocabulary
    72421000   Internet or intranet client application development services
    79342320   Customer-care services
    II.1.7)

    Information about Government Procurement Agreement (GPA)

    The contract is covered by the Government Procurement Agreement (GPA):  no
    II.1.8)

    Lots

    This contract is divided into lots:  no
    II.1.9)

    Information about variants

    Variants will be accepted:  no
    II.2)

    Quantity or scope of the contract

    II.2.1)

    Total quantity or scope:

    Tourism Ireland Tourism Ireland is seeking to appoint a Services Provider for the next 3 years, commencing no later than 1st November 2016, with the option to extend annually for a further 4 years. Annual renewal will be subject to satisfactory performance, budget and other factors.

    II.2.2)

    Information about options

    Options: no
    II.2.3)

    Information about renewals

    This contract is subject to renewal: no
    II.3)

    Duration of the contract or time limit for completion

    Starting  01. 11. 2016  Completion  01. 11. 2023

    Section III: Legal, economic, financial and technical information

    III.1)

    Conditions relating to the contract

    III.1.1)

    Deposits and guarantees required:

    Please refer to the supporting documentation.

    III.1.2)

    Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them

    Please refer to the supporting documentation.

    III.1.3)

    Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

    A grouping if successful must contract as a single entity, having joint and several liability.

    III.1.4)

    Other particular conditions

    The performance of the contract is subject to particular conditions: no
    III.2)

    Conditions for participation

    III.2.2)

    Economic and financial ability

    Information and formalities necessary for evaluating if the requirements are met:

    Please refer to the supporting documentation.

    Minimum level(s) of standards possibly required:

    Please refer to the supporting documentation.

    III.2.3)

    Technical capacity

    Minimum level(s) of standards possibly required:

    Please refer to the supporting documentation.

    III.3)

    Conditions specific to services contracts

    III.3.1)

    Information about a particular profession

    Execution of the service is reserved to a particular profession: no
    III.3.2)

    Staff responsible for the execution of the service

    Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

    Section IV: Procedure

    IV.1)

    Type of procedure

    IV.1.1)

    Type of procedure

    Restricted
    IV.1.2)

    Limitations on the number of operators who will be invited to tender or to participate

    Envisaged number of operators:  5
    IV.2)

    Award criteria

    IV.2.1)

    Award criteria

    The most economically advantageous tender in terms of , the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
    IV.2.2)

    Information about electronic auction

    An electronic auction will be used: no
    IV.3)

    Administrative information

    IV.3.1)

    File reference number attributed by the contracting authority

    DDOP/2016/3/02

    IV.3.2)

    Previous publication(s) concerning the same contract

    no
    IV.3.3)

    Conditions for obtaining specifications and additional documents or descriptive document

    Payable documents: no
    IV.3.4)

    Time limit for receipt of tenders or requests to participate

    22.04.2016 - 15:00
    IV.3.6)

    Language(s) in which tenders or requests to participate may be drawn up

    [Language_EN]

    Section VI: Complementary information

    VI.1)

    Information about recurrence

    This is a recurrent procurement: no
    VI.2)

    Information about European Union funds

    The contract is related to a project and/or programme financed by European Union funds: no
    VI.3)

    Additional information:

    Documentation accompanying this Notice should be downloaded from www.etenders.gov.ie

    This Call for Requests to Participate is the first stage in a 2-stage restricted tender process.

    Tenders must be submitted in hard and soft copy by the deadline stated.

    All hard copy Tenders must be sent in clearly marked envelopes.

    Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.

    Late applications will not be accepted. This applies to both hard copy and soft copy submissions.

    Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.

    Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland.

    Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners.

    The contract will be subject to Irish law.

    Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).