Date of dispatch of this notice: 17/11/2016
External Reference: 2016-208126
TED Reference: 2016/S 224-408452
Contract award notice
Information
Published
Contract award notice
Cached Version
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Tourism Ireland Limited
N/A
5th Floor - Bishop's Square, Redmond's Hill
D02 TD99
Dublin
IE
Contact person:
Hannah Hughes
Telephone:
+353 14763474
E-mail:
hhughes@tourismireland.com
Fax:
+353 014763642
NUTS code:
IE -
IRELAND
Main address:
http://www.ireland.com
Address of the buyer profile:
http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Destination Marketing
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of Community Forum Management / Social Media Engagement / Contact Centre Services
Reference number:
DDOP/2016/3/02
II.1.2)
Main CPV code
79342300
-
Customer services
II.1.3)
Type of contract
Services
II.1.4)
Short description
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of
Community Forum Management / Social Media Engagement / Contact Centre
Services. The successful candidate must be capable of servicing, managing and
engaging customers using a range of channels. The core services to be
provided are Digital Community Engagement, Marketing Programme Development & Management, Centre Operations plus Collaboration & Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive.
Community Forum Management / Social Media Engagement / Contact Centre
Services. The successful candidate must be capable of servicing, managing and
engaging customers using a range of channels. The core services to be
provided are Digital Community Engagement, Marketing Programme Development & Management, Centre Operations plus Collaboration & Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
5140000.00
EUR
II.2)
Description
II.2.3)
Place of performance
NUTS code:
UKN -
NORTHERN IRELAND
NUTS code:
IE -
IRELAND
Main site or place of performance:
Island of Ireland
II.2.4)
Description of the procurement
Tourism Ireland wishes to enter into a contract with a Supplier for the provision of
Community Forum Management / Social Media Engagement / Contact Centre
Services. The successful candidate must be capable of servicing, managing and
engaging customers using a range of channels. The core services to be
provided are Digital Community Engagement, Marketing Programme Development & Management, Centre Operations plus Collaboration & Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive.
Community Forum Management / Social Media Engagement / Contact Centre
Services. The successful candidate must be capable of servicing, managing and
engaging customers using a range of channels. The core services to be
provided are Digital Community Engagement, Marketing Programme Development & Management, Centre Operations plus Collaboration & Communication. Currently, our key interaction points are the Ireland.com Community Forum, Facebook, Twitter, Google Plus, Instagram and inbound consumer email. This list is indicative but is not exhaustive.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Community Engagement
/
Weighting:
12
Quality criterion
-
Name:
Social Media Engagement
/
Weighting:
10
Quality criterion
-
Name:
Campaign Engagement
/
Weighting:
8
Quality criterion
-
Name:
Other Engagement
/
Weighting:
4
Quality criterion
-
Name:
Market Co-ordination & Development
/
Weighting:
10
Quality criterion
-
Name:
Quality, Training & Recruitment
/
Weighting:
6
Cost criterion
-
Name:
Cost
/
Weighting:
50
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 060-101642
Section V: Award of contract
Title: Operation of Community Forum Management & Related Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
06/10/2016
V.2.2)
Information about tenders
Number of tenders received:
1
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Metaverse ModSquad UK Ltd
100 Patrick Street, 3rd Floor, City Factory
Derry
BT48 7EL
UK
NUTS code:
UKN -
NORTHERN IRELAND
Internet address:
https://modquad.com
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
5140000.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
The Four Courts
Dublin 7
IE
VI.5)
Date of dispatch of this notice
17/11/2016