CRT/GF/2015/02 - Provision of Managed Services [including ICT Service Desk] and Hosting Services plus Supporting Professional Services

Tourism Ireland is seeking a suitably qualified supplier to provide Managed Services [including an ICT Service Desk] and Hosting Services plus supporting Professional Services commencing January 2016. Tourism Ireland has a global network spanning 15 sites comprising of approximately 150 staff and 50 temporary or agency staff. Each site has at least 1 server (except Dubai which has no server) and a minimum of 3 staff. Tourism Ireland's existing ICT Service Desk standard operations are via telephone and email from 0800 to 2300 364 days per year, with an out of hours and on call facility. Tourism Ireland's existing dedicated hosting facilities are split across an outsourced hosting facility in a Citywest data centre in Dublin (internet facing) and Tourism Ireland's Bishops Square office, also in Dublin (non internet facing). Both sites have corporate servers and storage. Colocation Hosting is also in Citywest in Dublin. Tourism Ireland's main requirements are listed below: 1. Managed Services of Dedicated Hosting equipment on the Hardware and Software listed in Appendix A including ICT Service Desk from 0800 to 2300 GMT 364 days a year for 1st and 2nd Level ICT related issues. 2. Dedicated Hosting of servers in a secure data centre and Colocation Hosting Services including Internet break out. 3. Professional Services provision for the upgrade and development of the ICT Estate as per Appendix A and any additional hardware or software related ICT projects. Each component above is described in detail in the supporting ITT documentation. Quarterly and annual reviews will be required with key named personnel. Monthly reporting will also be required via email.

Services

14/07/2015 15:00:00

72222300-0  Information technology services
72253200-5  Systems support services
72315000-6  Data network management and support services