Date of dispatch of this notice: 12/06/2015
Expire date: 14/07/2015
External Reference: 2015-021263
TED Reference: 2015/S 115-208707
Contract notice
Information
Published
Contract notice
Cached Version
Contract notice
Classic Sector
Directive 2004/18/EC
Services
Section I: Contracting authority
I.1)
Name, addresses and contact point(s)
Tourism Ireland Limited
N/A
5th Floor - Bishop's Square, Redmond's Hill
D2 Dublin
IE
For the attention of: Hannah Hughes
Telephone: +353 014763400
E-mail: hhughes@tourismireland.com
Fax: +353 014763666
N/A
5th Floor - Bishop's Square, Redmond's Hill
D2 Dublin
IE
For the attention of: Hannah Hughes
Telephone: +353 014763400
E-mail: hhughes@tourismireland.com
Fax: +353 014763666
Internet address(es):
General address of the contracting authority: http://www.ireland.com
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89080&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89080&B=ETENDERS_SIMPLE
General address of the contracting authority: http://www.ireland.com
Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197
Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89080&B=ETENDERS_SIMPLE
Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=89080&B=ETENDERS_SIMPLE
Further information can be obtained from:
The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from:The above mentioned contact point(s)
Tenders or requests to participate must be sent to:
The above mentioned contact point(s)
I.2)
Type of the contracting authority
Body governed by public law
I.3)
Main activity
- Other: Destination Marketing
I.4)
Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities:
no
Section II: Object of the contract
II.1)
Description
II.1.1)
Title attributed to the contract by the contracting authority:
Provision of Managed Services [including ICT Service Desk] and Hosting Services plus Supporting Professional Services
II.1.2)
Type of contract and location of works, place of delivery or of performance
Services
- Category No7:
Computer and related services
Island of Ireland
NUTS code
IRELAND
II.1.3)
Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.5)
Short description of the contract or purchase(s)
Tourism Ireland is seeking a suitably qualified supplier to provide Managed
Services [including an ICT Service Desk] and Hosting Services plus supporting
Professional Services commencing January 2016.
Tourism Ireland has a global network spanning 15 sites comprising of
approximately 150 staff and 50 temporary or agency staff. Each site has at least
1 server (except Dubai which has no server) and a minimum of 3 staff.
Tourism Ireland‘s existing ICT Service Desk standard operations are via
telephone and email from 0800 to 2300 364 days per year, with an out of hours
and on call facility.
Tourism Ireland‘s existing dedicated hosting facilities are split across an
outsourced hosting facility in a Citywest data centre in Dublin (internet facing)
and Tourism Ireland‘s Bishops Square office, also in Dublin (non internet facing).
Both sites have corporate servers and storage. Colocation Hosting is also in
Citywest in Dublin.
Tourism Ireland‘s main requirements are listed below:
1. Managed Services of Dedicated Hosting equipment on the Hardware and
Software listed in Appendix A including ICT Service Desk from 0800 to 2300
GMT 364 days a year for 1st and 2nd Level ICT related issues.
2. Dedicated Hosting of servers in a secure data centre and Colocation
Hosting Services including Internet break out.
3. Professional Services provision for the upgrade and development of the ICT
Estate as per Appendix A and any additional hardware or software related ICT
projects.
Each component above is described in detail in the supporting ITT
documentation.
Quarterly and annual reviews will be required with key named personnel.
Monthly reporting will also be required via email.
II.1.6)
Common procurement vocabulary (CPV)
Main vocabulary
72315000
Data network management and support services
Supplementary vocabulary
72222300
Information technology services
72253200
Systems support services
II.1.7)
Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA):
no
II.1.8)
Lots
This contract is divided into lots:
no
II.1.9)
Information about variants
Variants will be accepted:
no
II.2)
Quantity or scope of the contract
II.2.1)
Total quantity or scope:
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the technical infrastructure of Tourism Ireland‘s network of offices. The Contract Period will be for three [3] years subject to budget and annual performance review, and other factors. Tourism Ireland may, at its discretion, extend the contract annually for a further four [4] years up to a maximum of seven [7] years. It is anticipated that work under the Contract will commence in January 2016.
II.2.2)
Information about options
Options: no
II.2.3)
Information about renewals
This contract is subject to renewal: no
II.3)
Duration of the contract or time limit for completion
Starting 01.
01.
2016
Completion 01.
01.
2023
Section III: Legal, economic, financial and technical information
III.1)
Conditions relating to the contract
III.1.3)
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
A grouping if successful, must contract as a single entity, having joint and several liability.
III.1.4)
Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)
Conditions for participation
III.2.1)
Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met:
Please see the supporting Tender documentation available for downloading.
III.2.2)
Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met:
Satisfaction with the financial standing of the Supplier
In order to be deemed suitable for evaluation Suppliers must demonstrate that they have robust financial standing by providing:
• Audited accounts or balance sheets for the past 3 financial years or if unavailable, an acceptable explanation as to why they are unavailable. Reluctance or failure to supply audited accounts is not deemed to be an acceptable explanation.
• Statement of overall turnover and turnover on services to which the contract relates for the past 3 financial years.
Minimum level(s) of standards possibly required:
Please see the supporting Tender documentation available for downloading.
III.2.3)
Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the technical infrastructure of Tourism Ireland‘s network of offices. Please see the supporting Tender documentation available for downloading.
Minimum level(s) of standards possibly required:
Please see the supporting Tender documentation available for downloading.
III.3)
Conditions specific to services contracts
III.3.1)
Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)
Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes
Section IV: Procedure
IV.1)
Type of procedure
IV.1.1)
Type of procedure
Restricted
IV.1.2)
Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators:
5
Objective criteria for choosing the limited number of candidates:
Subject to the quality of applications received based on satisfaction of standard pre-qualification criteria and then evaluation of submissions against the following suitability criteria:-
Previous Experience in Managing Contracts of a Similar Size and Nature in the Past 3 Years / List of Referees
Proven skills and knowledge in the areas as outlined - evidence of the relevant experience of the personnel to be assigned to the project.
Adequate resources to fulfil the requirements.
IV.2)
Award criteria
IV.2.1)
Award criteria
The most economically advantageous tender in terms of
, the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)
Information about electronic auction
An electronic auction will be used: no
IV.3)
Administrative information
IV.3.1)
File reference number attributed by the contracting authority
CRT/GF/2015/02
IV.3.2)
Previous publication(s) concerning the same contract
no
IV.3.3)
Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)
Time limit for receipt of tenders or requests to participate
14.07.2015 - 15:00
IV.3.6)
Language(s) in which tenders or requests to participate may be drawn up
EN
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.2)
Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds:
no
VI.3)
Additional information:
Please refer to the Irish Public Procurement portal www.etenders.gov.ie to download the RTP documentation in support of this Notice.
This Call for Requests to Participate is the first stage in a two-stage restricted competitive tender process.
Requests to Participate must be submitted in hard copy and must be sent in clearly marked envelopes. Please return the original signed Request to Participate plus 3 copies (4 hard copies in total) plus a soft copy on memory stick.
Tourism Ireland cannot accept responsibility for applications that are lost or damaged in the post.
Late applications will not be accepted. Applications by fax or by e-mail will not be accepted.
Tourism Ireland will not be responsible for costs, charges or expenses incurred by participants, whether or not a final contract is awarded.
Tourism Ireland reserves the right to have its partners avail of the services under this agreement, if required.
Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North South Implementation Bodies and Tourism Ireland.
Award of this contract will be subject to approval by the Board of Tourism Ireland.
Award of this contract will be subject to selected candidate being qualified for the purposes of the Fair Employment and Treatment (Northern Ireland) Order 1998, if based in Northern Ireland.
Award of this contract will be subject to selected candidate obtaining a Tax Clearance Certificate as required by the Irish Revenue Commissioners.
The contract will be subject to Irish law.
Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process. This notice does not represent a commitment to enter into any contract(s).