Date of dispatch of this notice: 09/05/2019
External Reference: 2019-206067
TED Reference: 2019/S 092-222844
Contract award notice
Information
Published
Contract award notice
Cached Version
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Tourism Ireland Limited
N/A
5th Floor - Bishop's Square, Redmond's Hill
Dublin
D2
IE
Contact person:
Hannah Hughes
Telephone:
+353 014763400
E-mail:
hhughes@tourismireland.com
Fax:
+353 014763666
NUTS code:
IE -
IRELAND
Main address:
http://www.ireland.com
Address of the buyer profile:
http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/1197
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Destination Marketing
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Provision of Managed Services [including ICT Service Desk] and Hosting Services plus Supporting Professional Services
Reference number:
CRT/GF/2015/02
II.1.2)
Main CPV code
72315000
-
Data network management and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
THIS COMPETITION IS CLOSED AND A CONTRACT HAS BEEN AWARDED TO THE HIGHEST SCORING TENDERER Tourism Ireland is seeking a suitably qualified supplier to provide Managed Services [including an ICT Service Desk] and Hosting Services plus supporting Professional Services commencing January 2016.
Each component above is described in detail in the supporting ITT
documentation.
Each component above is described in detail in the supporting ITT
documentation.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
2060000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
72222300
-
Information technology services
72253200
-
Systems support services
72315000
-
Data network management and support services
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Delivery across Tourism Ireland's global network of offices
II.2.4)
Description of the procurement
Tourism Ireland is seeking a suitably qualified supplier to provide Managed Services (including an ICT Service Desk) and Hosting Services plus supporting Professional Services commencing January 2016.
Tourism Ireland has a global network spanning 15 sites comprising of approximately 150 staff and 50 temporary or agency staff. Each site has at least 1 server (except Dubai which has no server) and a minimum of 3 staff.
Tourism Ireland‘s existing ICT Service Desk standard operations are via telephone and email from 8:00 to 23:00364 days per year, with an out of hours and on call facility.
Tourism Ireland‘s existing dedicated hosting facilities are split across an outsourced hosting facility in a Citywest data centre in Dublin (internet facing) and Tourism Ireland‘s Bishops Square office, also in Dublin (non internet facing).
Both sites have corporate servers and storage. Colocation Hosting is also in Citywest in Dublin.
Tourism Ireland‘s main requirements are listed below:
1. Managed Services of Dedicated Hosting equipment on the Hardware and Software listed in Appendix A including ICT Service Desk from 8:00 to 23:00 GMT 364 days a year for 1st and 2nd Level ICT related issues.
2. Dedicated Hosting of servers in a secure data centre and Colocation Hosting Services including Internet break out.
3. Professional Services provision for the upgrade and development of the ICT Estate as per Appendix A and any additional hardware or software related ICT projects.
Each component above is described in detail in the supporting ITT documentation.
Quarterly and annual reviews will be required with key named personnel.
Monthly reporting will also be required via email.
Tourism Ireland has a global network spanning 15 sites comprising of approximately 150 staff and 50 temporary or agency staff. Each site has at least 1 server (except Dubai which has no server) and a minimum of 3 staff.
Tourism Ireland‘s existing ICT Service Desk standard operations are via telephone and email from 8:00 to 23:00364 days per year, with an out of hours and on call facility.
Tourism Ireland‘s existing dedicated hosting facilities are split across an outsourced hosting facility in a Citywest data centre in Dublin (internet facing) and Tourism Ireland‘s Bishops Square office, also in Dublin (non internet facing).
Both sites have corporate servers and storage. Colocation Hosting is also in Citywest in Dublin.
Tourism Ireland‘s main requirements are listed below:
1. Managed Services of Dedicated Hosting equipment on the Hardware and Software listed in Appendix A including ICT Service Desk from 8:00 to 23:00 GMT 364 days a year for 1st and 2nd Level ICT related issues.
2. Dedicated Hosting of servers in a secure data centre and Colocation Hosting Services including Internet break out.
3. Professional Services provision for the upgrade and development of the ICT Estate as per Appendix A and any additional hardware or software related ICT projects.
Each component above is described in detail in the supporting ITT documentation.
Quarterly and annual reviews will be required with key named personnel.
Monthly reporting will also be required via email.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Technical Specifications – Divided into 3 sections of equal importance 1. Service Desk and Managed Services [10%] 2. Hosting [10% 3. Professional Services [10%]
/
Weighting:
30%
Quality criterion
-
Name:
Quality of Proposed Contract Solution and Management of Contract
/
Weighting:
10%
Quality criterion
-
Name:
Exit Strategy
/
Weighting:
5%
Quality criterion
-
Name:
Innovation and added value
/
Weighting:
5%
Cost criterion
-
Name:
Cost
/
Weighting:
50%
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2015/S 115-208707
Section V: Award of contract
Contract No: 1
Title: Provision of Managed Services [including ICT Service Desk] and Hosting Services plus Supporting Professional Services
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
04/05/2016
V.2.2)
Information about tenders
Number of tenders received:
2
Number of tenders received from SMEs:
0
Number of tenders received from tenderers from other EU Member States:
2
Number of tenders received from tenderers from non-EU Member States:
0
Number of tenders received by electronic means:
2
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
BT Communications Ireland Ltd
Grand Canal Plaza, Upper Grand Canal Street
Dublin
D4
IE
NUTS code:
IE -
IRELAND
Internet address:
https://www.btireland.com
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
2060000.00
EUR
Section VI: Complementary information
VI.3)
Additional information
THIS TENDER COMPETITION IS CLOSED AND A CONTRACT HAS BEEN AWARDED
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
The Four Courts
Dublin
IE