B2BCRM2018 - IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A BUSINESS TO BUSINESS (B2B) CRM SOLUTION INCORPORATING EMAIL MARKETING AND EVENT MANAGEMENT

Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the Services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their Industry Partners on the Island of Ireland, and overseas Trade, Media and Business Tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as Contract Management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. The Contract Period will be for up to five years subject to budget, annual performance review and other factors. It is anticipated that work under the Contract will commence in March 2019. FOR MORE DETAILED INFORMATION INCLUDING A SPECIFICATION OF REQUIREMENTS PLEASE REFER TO THE DOCUMENTATION SUPPLIED WITH THIS NOTICE FOR DOWNLOADING

Services

18/10/2018 12:00:00

48445000-9  Customer Relation Management software package
48000000-8  Software package and information systems
64216000-3  Electronic message and information services
72000000-5  IT services: consulting, software development, Internet and support
72212333-2  Contact management software development services
72263000-6  Software implementation services
72266000-7  Software consultancy services