Date of dispatch of this notice: 22/09/2018
Expire date: 18/10/2018
External Reference: 2018-239649
TED Reference: 2018/S 184-416334
Contract notice
Information
Published
Contract notice
Contract notice
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Tourism Ireland Limited
N/A
5th Floor - Bishop's Square, Redmond's Hill
D02 TD99
Dublin
IE
Contact person:
Hannah Hughes
Telephone:
+353 14763474
E-mail:
hhughes@tourismireland.com
Fax:
+353 014763642
Internet address(es):
Main address:
http://www.ireland.com
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135279&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
Tenders or requests to participate must be submitted
to the following address:
Tourism Ireland
5th Floor - Bishop's Square, Redmond's Hill
Dublin
D02 TD99
IE
Internet address(es):
Main address:
www.tourismireland.com
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Tourism - Destination Marketing
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A BUSINESS TO BUSINESS (B2B) CRM SOLUTION INCORPORATING EMAIL MARKETING AND EVENT MANAGEMENT
Reference number:
B2BCRM2018
II.1.2)
Main CPV code
48445000
-
Customer Relation Management software package
II.1.3)
Type of contract
Services
II.1.4)
Short description
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the Services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their Industry Partners on the Island of Ireland, and overseas Trade, Media and Business Tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as Contract Management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. It is anticipated that work under the Contract will commence in March 2019. FOR MORE DETAILED INFORMATION IN PLEASE REFER TO THE DOCUMENTATION SUPPLIED WITH THIS NOTICE FOR DOWNLOADING
II.1.5)
Estimated total value
Value excluding VAT: 280000.00
EUR
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
48000000
-
Software package and information systems
64216000
-
Electronic message and information services
72000000
-
IT services: consulting, software development, Internet and support
72212333
-
Contact management software development services
72263000
-
Software implementation services
72266000
-
Software consultancy services
II.2.3)
Place of performance
Main site or place of performance:
Island of Ireland and across Tourism Ireland's global network of offices
II.2.4)
Description of the procurement
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the Services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their Industry Partners on the Island of Ireland, and overseas Trade, Media and Business Tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as Contract Management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. The Contract Period will be for up to five years subject to budget, annual performance review and other factors. It is anticipated that work under the Contract will commence in March 2019. FOR MORE DETAILED INFORMATION INCLUDING A SPECIFICATION OF REQUIREMENTS PLEASE REFER TO THE DOCUMENTATION SUPPLIED WITH THIS NOTICE FOR DOWNLOADING
II.2.5)
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)
Estimated value
Value excluding VAT: 280000.00
EUR
II.2.7)
Duration of the contract, framework agreement or dynamic purchasing system
Duration in months:
60
This contract is subject to renewal:
yes
Description of renewals:
The Contract Period will be for up to five years subject to budget, annual performance review and other factors.
II.2.9)
Information about the limits on the number of candidates to be invited
Envisaged number of candidates:
5
Objective criteria for choosing the limited number of candidates:
Pre-Qualification Criteria.
Completed ESPD Document.
Evidence of appropriate turnover.
Evidence of appropriate insurance cover.
Reluctance or failure to supply a completed ESPD will lead to disqualification from the tender competition.
Suitability Criteria.
Details of previous experience in managing contracts of a similar size and nature within the previous 3 years / List of Referees [40%]
Details of proven skills and knowledge, and team experience in the areas as outlined [40%]
Adequate resources to fulfil the requirements [20%]
Completed ESPD Document.
Evidence of appropriate turnover.
Evidence of appropriate insurance cover.
Reluctance or failure to supply a completed ESPD will lead to disqualification from the tender competition.
Suitability Criteria.
Details of previous experience in managing contracts of a similar size and nature within the previous 3 years / List of Referees [40%]
Details of proven skills and knowledge, and team experience in the areas as outlined [40%]
Adequate resources to fulfil the requirements [20%]
II.2.10)
Information about variants
Variants will be accepted:
no
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section III: Legal, economic, financial and technical information
III.1)
Conditions for participation
III.1.1)
Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please refer to the tender documents available for downloading.
III.1.2)
Economic and financial standing
List and brief description of selection criteria:
Please refer to the tender documents available for downloading.
Minimum level(s) of standards possibly required:
Please refer to the tender documents available for downloading.
III.1.3)
Technical and professional ability
List and brief description of selection criteria:
Please refer to the tender documents available for downloading.
Minimum level(s) of standards possibly required:
Please refer to the tender documents available for downloading.
III.2)
Conditions related to the contract
III.2.2)
Contract performance conditions
Please refer to the tender documents available for downloading.
III.2.3)
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Restricted procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.2)
Time limit for receipt of tenders or requests to participate
Date:
18/10/2018
Local time:
12:00
IV.2.3)
Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date: 30/10/2018
IV.2.4)
Languages in which tenders or requests to participate may be submitted
English
IV.2.6)
Minimum time frame during which the tenderer must maintain the tender
Duration in months
: 12
(from the date stated for receipt of tender)
Section VI: Complementary information
VI.1)
Information about recurrence
This is a recurrent procurement:
no
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate for this contract;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the Board of Tourism Ireland;
5) It will be a condition of award that the successful tenderer is and remains tax compliant;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time;
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;
9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying;
10) Requests to Participate must be delivered as per the Instructions;
11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline;
12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;
13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North /South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;
14) To the extent that any Personal Data is processed by the successful bidder in connection with the provision of the Services or otherwise, the provisions set out in Tourism Ireland’s Minimum Conditions of Contract under ‘Data Processing Terms’ shall apply to such processing;
15) The contract will be subject to Irish law;
16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.
2) This is the 1st stage in a 2-stage Restricted Tender process. This is the sole call for requests to participate for this contract;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the Board of Tourism Ireland;
5) It will be a condition of award that the successful tenderer is and remains tax compliant;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time;
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;
9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least 5 subject to that number qualifying;
10) Requests to Participate must be delivered as per the Instructions;
11) Tourism Ireland will not accept or consider Requests to Participate delivered after this deadline;
12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;
13) Tourism Ireland is subject to the provisions of the Code of Practice on Freedom of Information for North /South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;
14) To the extent that any Personal Data is processed by the successful bidder in connection with the provision of the Services or otherwise, the provisions set out in Tourism Ireland’s Minimum Conditions of Contract under ‘Data Processing Terms’ shall apply to such processing;
15) The contract will be subject to Irish law;
16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
The Four Courts
Dublin 7
IE