Cached Version

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Road Safety Authority (RSA)

N/A

Moy Business Park

Ballina

Primrose Hill

Contact person: Procurement & Contracts Office

Telephone: +353 9625000

E-mail: procurement@rsa.ie

NUTS code: IE - IRELAND

Internet address(es):

Main address: www.rsa.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/481

I.4)

Type of the contracting authority

Body governed by public law

I.5)

Main activity

Other activity: Road Safety and Public Service Provision

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution.

Reference number: ET1804

II.1.2)

Main CPV code

48445000 - Customer Relation Management software package

II.1.3)

Type of contract

Services

II.1.4)

Short description

The RSA recently invited responses for the supply and support of an integrated Query Management, Knowledge Management and VoIP Telephony Solution as set out in the Contract Notice dated 23 April 2018.
Following evaluation, a successful tenderer was identified and contract concluded as set out in this Notice.

II.1.6)

Information about lots

This contract is divided into lots: no

II.1.7)

Total value of the procurement

Value excluding VAT: 2333440.00 EUR

II.2)

Description

II.2.2)

Additional CPV code(s)

32342440 - Voice-mail system

32342450 - Voice recorders

32412000 - Communications network

32429000 - Telephone network equipment

32543000 - Telephone switchboards

32544000 - PABX equipment

32545000 - PABX systems

32550000 - Telephone equipment

32551000 - Telephone cables and associated equipment

32551400 - Telephone network

32552100 - Telephone sets

32570000 - Communications equipment

32571000 - Communications infrastructure

48000000 - Software package and information systems

48100000 - Industry specific software package

48219700 - Communications server software package

48311000 - Document management software package

48311100 - Document management system

48333000 - Contact management software package

48510000 - Communication software package

48511000 - Desktop communications software package

48512000 - Interactive voice response software package

64210000 - Telephone and data transmission services

64214000 - Dedicated-business telephone network services

64215000 - IP telephone services

72000000 - IT services: consulting, software development, Internet and support

72212000 - Programming services of application software

72212311 - Document management software development services

72212333 - Contact management software development services

72212445 - Customer Relation Management software development services

72212512 - Interactive voice response software development services

72227000 - Software integration consultancy services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

Main site or place of performance:

Ballina, County Mayo.

II.2.4)

Description of the procurement

II.2.5)

Award criteria

Criteria below

Quality criterion - Name: Functional Proposals / Weighting: 295

Quality criterion - Name: Service Proposal / Weighting: 55

Quality criterion - Name: Implementation Proposal / Weighting: 150

Quality criterion - Name: Technical Proposal / Weighting: 160

Quality criterion - Name: Resource Proposal / Weighting: 30

Price - Weighting: 300

II.2.11)

Information about options

Options: no

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)

Additional information

Additional information is available in the RFT documents attached to the Contract Notice.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure

IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes

IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2018/S 079-176913

Section V: Award of contract

Contract No: 1

Title: RFT for Provision, Support and Maintenance of Query Management, Knowledge Management and Telephony Solution.

A contract/lot is awarded: yes

V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

31/10/2018

V.2.2)

Information about tenders

Number of tenders received: 4

Number of tenders received by electronic means: 4

The contract has been awarded to a group of economic operators : no

V.2.3)

Name and address of the contractor

Provident C.R.M. Limited

462574

3rd Floor

7 Exchange Place

Dublin 1

Telephone: +353 16930000

E-mail: gary@providentcrm.com

NUTS code: IE - IRELAND

Internet address: www.providentcrm.com

The contractor is an SME : yes

V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot: 1800000.00 EUR

Total value of the contract/lot: 2333440.00 EUR

V.2.5)

Information about subcontracting

The contract is likely to be subcontracted

Short description of the part of the contract to be subcontracted:

Contact Center, PBX

Section VI: Complementary information

VI.3)

Additional information

Additional information is available in the RFT documents attached to the Contract notice.

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court of Ireland

High Court Central Office, Four Courts, Inns Quay

Dublin 7

Telephone: +353 18886000

E-mail: highcourtcentraloffice@courts.ie

Fax: +353 18886125

Internet address: www.courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures:

Please consult with your own legal advisers

Contract award notice

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