IT Service Management Tool Selection for Service Desk

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.

Services

27/08/2020 13:00:00

72222300-0  Information technology services
48000000-8  Software package and information systems
48150000-4  Industrial control software package
48217100-3  Mainframe transaction processing software package
48219300-9  Administration software package
48332000-4  Scheduling software package
48422000-2  Software package suites
48451000-4  Enterprise resource planning software package
48517000-5  IT software package
48700000-5  Software package utilities
48900000-7  Miscellaneous software package and computer systems
48920000-3  Office automation software package
50312600-1  Maintenance and repair of information technology equipment
72212330-1  Scheduling and productivity software development services
72267100-0  Maintenance of information technology software
72267200-1  Repair of information technology software