ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 21/05/2021

External Reference: 2021-204854

TED Reference: 2021/S 100-264666

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Environmental Protection Agency
N/A
Headquarters
Johnstown Castle Estate
PO Box 3000
IE
Contact person: Margaret Kinsella
Telephone: +353 05360600
E-mail: M.Kinsella@epa.ie
NUTS code:  IE052 -  South-East
Internet address(es):
Main address: http://www.epa.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334

I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Environment

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

IT Service Management Tool Selection for Service Desk
II.1.2)

Main CPV code

72222300  -  Information technology services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  400000.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48150000  -  Industrial control software package
48217100  -  Mainframe transaction processing software package
48219300  -  Administration software package
48422000  -  Software package suites
48451000  -  Enterprise resource planning software package
48517000  -  IT software package
48700000  -  Software package utilities
48900000  -  Miscellaneous software package and computer systems
48920000  -  Office automation software package
50312600  -  Maintenance and repair of information technology equipment
72212330  -  Scheduling and productivity software development services
72222300  -  Information technology services
72267100  -  Maintenance of information technology software
72267200  -  Repair of information technology software
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Wexford
II.2.4)

Description of the procurement

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Understanding of the project and methodology and programme of work to meet all the requirements  /  Weighting:  1000
Quality criterion  -  Name:  Demonstrate ability to deliver the technical requirements of the tender  /  Weighting:  2000
Quality criterion  -  Name:  Demonstrate experience in the design and implementation of ITSM solutions and the ability to deliver the requirements of the tender in this area  /  Weighting:  3500
Quality criterion  -  Name:  Quality of technical and human resources offered  /  Weighting:  1000
Cost criterion  -  Name:  Utimate Cost  /  Weighting:  2500
II.2.11)

Information about options

Options: yes
Description of options:
6 * 12 months extensions
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2020/S 146-359578

Section V: Award of contract

Contract No: 1

Title: IT Service Management Tool Selection for Service Desk

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

19/04/2021
V.2.2)

Information about tenders

Number of tenders received:  8
Number of tenders received by electronic means:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Alemba Ltd
917777772
1 Tanner House, Tannery Lane
Send, Woking
GU23 7EF
UK
Telephone: +44 2034797900
E-mail: elzette.wilkinson@alembagroup.com
NUTS code:  UKI -  LONDON

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  390150.00  EUR / Highest offer:  1358250.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 2

Title: IT Service Management Tool Selection for Service Desk

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

19/04/2021
V.2.2)

Information about tenders

Number of tenders received:  8
Number of tenders received by electronic means:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Cased Dimensions Ltd
9744789E
Unit 10A, M:Tek1
Monaghan
Monaghan
IE
Telephone: +44 7909222065
E-mail: adam.essex@caseddimensions.com
NUTS code:  IE04 -  Northern and Western
Internet address: http://www.caseddimensions.com

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  390150.00  EUR / Highest offer:  1358250.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 3

Title: IT Service Management Tool Selection for Service Desk

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

19/04/2021
V.2.2)

Information about tenders

Number of tenders received:  8
Number of tenders received by electronic means:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

SaaSam UK Ltd
10909173
49 Greek Street
London
W1D 4EG
UK
Telephone: +44 2038723046
E-mail: talia@saasamgroup.com
NUTS code:  UKI -  LONDON
Internet address: http://www.saasamgroup.com

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  390150.00  EUR / Highest offer:  1358250.00  EUR   taken into consideration

Section V: Award of contract

Contract No: 4

Title: IT Service Management Tool Selection for Service Desk

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

19/04/2021
V.2.2)

Information about tenders

Number of tenders received:  8
Number of tenders received by electronic means:  8
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Unicorn Systems a.s.
CZ25110853
V Kapslovně 2767/2
Praha 3
Praha
CZ
Telephone: +42 0721732111
E-mail: jaroslav.pesek@unicorn.com
NUTS code:  CZ01 -  Praha
Internet address: http://https://www.unicorn.com/

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  390150.00  EUR / Highest offer:  1358250.00  EUR   taken into consideration

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Four Courts
Dublin
7
IE
Telephone: +353 18886000
E-mail: highcourtcentraloffice@courts.ie
Internet address: http://www.courts.ie

VI.4.4)

Service from which information about the review procedure may be obtained

Consult legal advisor
As applicable
IE