20/073 - 20/073 - Provision of Bill Payment Services
Provision of Bill Payment Services (Over the counter) The project is to establish a Multi-Party Supplier Framework Agreement for the Provision of Bill Payment Services (Over the counter) for Ervia and its subsidiaries. The scope included in the current/future contract are as follows: Irish Water is seeking to work with multiple providers of Bill Payment Services who have a strong geographical presence across the 26 counties of the Republic of Ireland. Irish Water wishes to provide their customers with convenient, easy to access payment methods of which bill payments and receipting are core. It is intended that the Irish Water customer will present their Water Services Bill for payment at their selected outlet. A unique barcode on the Water Services Bill will provide all the required information for the outlet to successfully identify the account information. The outlet will process the payment from the Irish Water customer and will issue a detailed receipt to the customer. A data file containing all customer transactions for the day will be securely transferred to Irish Water. A payment will be made to the Irish Water bank account to the value of the total transactions processed for the period. Oracle customer Care & Billing (CC&B) is the primary billing system for Irish Water. All customer water services bills will be issued from CC&B and all payment transactions processed by Bill Payments Service Providers on behalf of Irish Water will be transmitted via an agreed file format to CC&B where the specific customer accounts will be updated. Payment will be made directly from the Bill Service Providers to a nominated Irish Water Bank Account, supported by detailed daily transaction and reconciliation reports.
Services
28/08/2020 12:00:00
66172000-6 Financial transaction processing and clearing-house services
65000000-3 Public utilities
75110000-0 General public services
79342300-6 Customer services
Uisce Éireann
Tender Administration, PO Box 900, Webworks, Eglinton Street,
Co.Cork
Cork
Ireland
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Tender Admin
https://www.water.ie/
| Notice | Date of dispatch |
|---|---|
| Periodic indicative Notice - Utilities (TED (v209)) | 30/07/2020 12:10 |
Provision of Bill Payment Services (Over the counter) Irish Water supply water to c. 200k metered premises For non-domestic, billing have various billing cycles .i.e. Monthly, Quarterly, Thirdly, Half Yearly and Annually therefore the billable numbers will differ by month.
Ervia on behalf of Irish Water wishes to invite request for information for “20/073 - Provision of Bill Payment Services” Completed RFI’s should be returned via the etenders messaging facility with the tender reference and the tender title in the subject line of the message not later than 12:00hrs (local time) Friday 28th August 2020.
tenders@ervia.ie
Ireland