Date of dispatch of this notice: 30/07/2020
Expire date: 28/08/2020
External Reference: 2020-275210
TED Reference: 2020/S 149-366399
Periodic indicative Notice - Utilities
Information
Published
Periodic indicative Notice - Utilities
Periodic indicative notice – utilities
This notice is a periodic indicative notice only
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
Irish Water
IE3191327JH
Tender Administration, PO Box 900, Webworks, Eglinton Street, Ervia
Cork
Co.Cork
IE
Contact person:
Tender Admin
Telephone:
+353 214239065
E-mail:
tenders@ervia.ie
Internet address(es):
Main address:
http://www.ervia.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/129496
I.3)
Communication
Additional information can be obtained from
the abovementioned address:
I.6)
Main activity
Water
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
20/073 - Provision of Bill Payment Services
Reference number:
20/073
II.1.2)
Main CPV code
66172000
-
Financial transaction processing and clearing-house services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The project is to establish a Multi-Party Supplier Framework Agreement for the Provision of Bill Payment Services(Over the counter) for Ervia and its subsidiaries. The project is to establish a Multi-Party Supplier Framework Agreement for the Provision of Bill Payment Services (Over the counter) for Ervia & its subsidiaries. The scope included in the current/future contract are as follows:Irish Water is seeking to work with multiple providers of Bill Payment Services who have a strong geographical presence across the 26 counties of the Republic of Ireland. Irish Water wishes to provide their customers with convenient, easy to access payment methods of which bill payments & receipting are core. It is intended that the Irish Water customer will present their Water Services Bill for payment at their selected outlet. A unique barcode on the Water Services Bill will provide all the required information for the outlet to successfully identify the account information. As per the PIN document.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
65000000
-
Public utilities
75110000
-
General public services
79342300
-
Customer services
II.2.4)
Description of the procurement
Provision of Bill Payment Services (Over the counter)
The project is to establish a Multi-Party Supplier Framework Agreement for the Provision of Bill Payment Services (Over the counter) for Ervia and its subsidiaries.
The scope included in the current/future contract are as follows:
Irish Water is seeking to work with multiple providers of Bill Payment Services who have a strong geographical presence across the 26 counties of the Republic of Ireland. Irish Water wishes to provide their customers with convenient, easy to access payment methods of which bill payments and receipting are core.
It is intended that the Irish Water customer will present their Water Services Bill for payment at their selected outlet. A unique barcode on the Water Services Bill will provide all the required information for the outlet to successfully identify the account information. The outlet will process the payment from the Irish Water customer and will issue a detailed receipt to the customer. A data file containing all customer transactions for the day will be securely transferred to Irish Water. A payment will be
made to the Irish Water bank account to the value of the total transactions processed for the period.
Oracle customer Care & Billing (CC&B) is the primary billing system for Irish Water. All customer water services bills will be issued from CC&B and all payment transactions processed by Bill Payments Service Providers on behalf of Irish Water will be transmitted via an agreed file format to CC&B where the specific customer accounts will be updated.
Payment will be made directly from the Bill Service Providers to a nominated Irish Water Bank Account, supported by detailed daily transaction and reconciliation reports.
Irish Water supply water to c. 200k metered premises
For non-domestic, billing have various billing cycles .i.e. Monthly, Quarterly, Thirdly, Half Yearly and Annually therefore the billable numbers will differ by month.
The project is to establish a Multi-Party Supplier Framework Agreement for the Provision of Bill Payment Services (Over the counter) for Ervia and its subsidiaries.
The scope included in the current/future contract are as follows:
Irish Water is seeking to work with multiple providers of Bill Payment Services who have a strong geographical presence across the 26 counties of the Republic of Ireland. Irish Water wishes to provide their customers with convenient, easy to access payment methods of which bill payments and receipting are core.
It is intended that the Irish Water customer will present their Water Services Bill for payment at their selected outlet. A unique barcode on the Water Services Bill will provide all the required information for the outlet to successfully identify the account information. The outlet will process the payment from the Irish Water customer and will issue a detailed receipt to the customer. A data file containing all customer transactions for the day will be securely transferred to Irish Water. A payment will be
made to the Irish Water bank account to the value of the total transactions processed for the period.
Oracle customer Care & Billing (CC&B) is the primary billing system for Irish Water. All customer water services bills will be issued from CC&B and all payment transactions processed by Bill Payments Service Providers on behalf of Irish Water will be transmitted via an agreed file format to CC&B where the specific customer accounts will be updated.
Payment will be made directly from the Bill Service Providers to a nominated Irish Water Bank Account, supported by detailed daily transaction and reconciliation reports.
Irish Water supply water to c. 200k metered premises
For non-domestic, billing have various billing cycles .i.e. Monthly, Quarterly, Thirdly, Half Yearly and Annually therefore the billable numbers will differ by month.
II.2.14)
Additional information
Ervia on behalf of Irish Water wishes to invite request for information for “20/073 - Provision of Bill Payment Services” Completed RFI’s should be returned via the etenders messaging facility with the tender reference and the tender title in the subject line of the message not later than 12:00hrs (local time) Friday 28th August 2020.
II.3)
Estimated date of publication of contract notice:
01/06/2021
Section IV: Procedure
IV.1)
Description
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
Section VI: Complementary information
VI.3)
Additional information
Ervia on behalf of Irish Water wishes to invite request for information for “20/073 - Provision of Bill Payment Services” Completed RFI’s should be returned via the etenders messaging facility with the tender reference and the tender title in the subject line of the message not later than 12:00hrs (local time) Friday 28th August 2020.
Respondents are reminded that this is a Request for Information only.
Respondents are reminded that this is a Request for Information only.