19/139 - Irish Water Billing Services Customer Case Management and Legal Services
Lot 1 will include but not be limited to the following high level services: Deskside Case Management • Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details • Account history review, metering, cases, complaints and escalations • Engagement by phone o confirm account holder, owner, occupier, tenancy arrangements, move in/out details o collate and log detailed information on issues o secure and process payment, agree and process payment plan • Escalate high priority issues to the Contracting Entity • Escalate accounts for direct customer engagement when all deskside activities have been exhausted • Update the Contracting Entity’s central systems with information collated and actions taken during the case investigation Please refer to PQQ Doc
Services
02/03/2020 12:00:00
79940000-5 Collection agency services
79100000-5 Legal services
Uisce Éireann
Tender Administration, PO Box 900, Webworks, Eglinton Street,
Co.Cork
Cork
Ireland
View profile
Tender Admin
https://www.water.ie/
| Notice | Date of dispatch |
|---|---|
| Contract notice - utilities (TED (v209)) | 15/08/2019 16:10 |
| Contract award notice - utilities (TED (v209)) | 24/07/2020 17:10 |
Lot 1 will include but not be limited to the following high level services: Deskside Case Management • Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details • Account history review, metering, cases, complaints and escalations Please refer to PQQ Doc
You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Tuesday 17th September 2019
tenders@ervia.ie
Ireland
Lot 2 will include but not be limited to the following high level services: Legal Debt Collections • Legal demand letters • Legal collections calls including collection and processing of payments, payment Please refer to PQQ Doc
You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local time Tuesday 17th September 2019
tenders@ervia.ie
Ireland