ETENDERS

Contract award notice - utilities

Information

Published

Date of dispatch of this notice: 24/07/2020

External Reference: 2020-265150

TED Reference: 2020/S 144-355806

Contract award notice - utilities

Contract award notice – utilities

Results of the procurement procedure

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Irish Water
IE3191327JH
Tender Administration, PO Box 900, Webworks, Eglinton Street, Ervia
Cork
Co.Cork
IE
Contact person: Tender Admin
Telephone: +353 214239065
E-mail: tenders@ervia.ie
Internet address(es):
Main address: www.ervia.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/129496

I.6)

Main activity

Water

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Irish Water Billing Services Customer Case Management and Legal Services
Reference number:  19/139
II.1.2)

Main CPV code

79940000  -  Collection agency services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Lot 1 will include but not be limited to the following high level services:
Deskside Case Management
• Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details
• Account history review, metering, cases, complaints and escalations
• Engagement by phone
o confirm account holder, owner, occupier, tenancy arrangements, move in/out details
o collate and log detailed information on issues
o secure and process payment, agree and process payment plan
• Escalate high priority issues to the Contracting Entity
• Escalate accounts for direct customer engagement when all deskside activities have been exhausted
• Update the Contracting Entity’s central systems with information collated and actions taken during the case investigation
Please refer to PQQ Doc
II.1.6)

Information about lots

This contract is divided into lots: yes
II.2)

Description

II.2.1)

Title

Case Management Services
Lot No:  1
II.2.2)

Additional CPV code(s)

79100000  -  Legal services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

Lot 1 will include but not be limited to the following
high level services:
Deskside Case Management
• Validation of accounts and cleansing of account
information in terms of current and previous
ownership, current and previous occupancy, trading
status, current and previous occupier contact details
• Account history review, metering, cases,
complaints and escalations
Please refer to PQQ Doc
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

You must submit through the etenders system before
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
II.2)

Description

II.2.1)

Title

Legal Services
Lot No:  2
II.2.2)

Additional CPV code(s)

79100000  -  Legal services
II.2.3)

Place of performance

Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

Lot 2 will include but not be limited to the following
high level services:
Legal Debt Collections
• Legal demand letters
• Legal collections calls including collection and
processing of payments, payment
Please refer to PQQ Doc
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

You must submit through the etenders system before
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)

Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2019/S 159-393520

Section V: Award of contract

Contract No: 1

Title: Case Management Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/07/2020
V.2.2)

Information about tenders ( Agree to publish? yes )

Number of tenders received:  6
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Credit Management Outsource Solutions (CMOS)
Dublin 17
IE

The contractor is an SME : yes

Section V: Award of contract

Contract No: 2

Title: Legal Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/07/2020
V.2.2)

Information about tenders ( Agree to publish? yes )

Number of tenders received:  6
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Hugh J Ward & Company Solicitors
Ireland
IE

The contractor is an SME : yes

Section V: Award of contract

Contract No: 2

Title: Legal Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/07/2020
V.2.2)

Information about tenders ( Agree to publish? yes )

Number of tenders received:  6
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Pierse Fitzgibbon Solicitors
Kerry
IE

The contractor is an SME : yes

Section V: Award of contract

Contract No: 2

Title: Legal Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

01/07/2020
V.2.2)

Information about tenders ( Agree to publish? yes )

Number of tenders received:  6
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor ( Agree to publish? yes )

Denis I Finn Solicitors
Dublin
IE

The contractor is an SME : yes

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
High Court Central Office, Four Courts, Inns Quay,
Dublin
IE
Telephone: +35 318886000
E-mail: highcourtcentraloffice@courts.ie
Internet address: http://www.courts.ie

VI.4.3)

Review procedure

Precise information on deadline(s) for review procedures: 
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).