ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 29/03/2023

External Reference: 2023-268130

TED Reference: 2023/S 066-197272

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Clare County Council
N/A
Áras Contae an Chláir
Ennis
New Road
IE
[Contactpoint]: Brid Deely
[AddressPhone]: +353 656846378
[AddressEmail]: bdeely@clarecoco.ie
[Nutscode]:  IE051 -  Mid-West
[Internets]:
[UrlGeneral]: https://www.clarecoco.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/379

I.4)

[CaType]

[MaintypeLocalauth]
I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Business Process Improvement platform and Customer Relationship Management platform
II.1.2)

[CpvMain]

72000000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  450000.00  EUR
II.2)

[Description]

II.2.2)

[CpvAdditional]

48000000  - 
48445000  - 
48810000  - 
72212220  - 
72212445  - 
II.2.3)

[PlacePerformance]

[Nutscode]:  IE051 -  Mid-West
II.2.4)

[DescrProcurement]

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Understanding the requirements  /  [Weighting]:  5%
[AwardCriterionQuality]  -  [AwardCriterionName]:  Project manager and delivery team  /  [Weighting]:  5%
[AwardCriterionQuality]  -  [AwardCriterionName]:  Project and contract management (30 marks)  /  [Weighting]:  3%
[AwardCriterionQuality]  -  [AwardCriterionName]:  Contract performance and measurement  /  [Weighting]:  5%
[AwardCriterionQuality]  -  [AwardCriterionName]:  Meeting the requirements set out in sections 2.1 – 2.9 inclusive under Section 2 Requirements under Appendix 1)  /  [Weighting]:  27%
[AwardCriterionQuality]  -  [AwardCriterionName]:  Licensing  /  [Weighting]:  5%
[AwardCriterionQuality]  -  [AwardCriterionName]:  Support and maintenance  /  [Weighting]:  10%
[AwardLowestCost]  -  [AwardCriterionName]:  Cost  /  [Weighting]:  40%
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2022/S 179-506211

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: Business Process Improvement platform and Customer Relationship Management platform

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

24/03/2023
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  2
[OffersReceivedElectronic]:  2
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

Granicus-Firmstep Limited
792638878
7th Floor, 7 Harp Lane
London
EC3R 6DP
UK
[AddressPhone]: +44 800487518
[AddressEmail]: roxanne.gimbel@granicus.com
[Nutscode]:  UKI -  LONDON
[Internet]: https://granicus.uk/

[AwardedSme] : [Yes]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueEstimTotalContract]:  450000.00  EUR
[ValueTotalFinal]:  450000.00  EUR

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin 7
IE
[AddressPhone]: +353 18886125
[AddressEmail]: highcourtcentraloffice@courts.ie
[AddressFax]: +353 18886125
[Internet]: http://www.courts.ie

VI.4.2)

[MediationBody]

High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin 7
IE
[AddressPhone]: +353 18886125
[AddressEmail]: highcourtcentraloffice@courts.ie
[Internet]: http://www.courts.ie

VI.4.4)

[AppealsInfo]

High Court of Ireland
Dublin
IE
[AddressEmail]: highcourtcentraloffice@courts.ie