ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 13/03/2023

Expire date: 13/04/2023

External Reference: 2023-284610

TED Reference: 2023/S 055-159706

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

National Treatment Purchase Fund
N/A
Ashford House
Dublin
Tara Street
IE
[Contactpoint]: Michael Curran
[AddressPhone]: +353 16427101
[AddressEmail]: procurement@ntpf.ie
[Nutscode]:  IE -  IRELAND
[Internets]:
[UrlGeneral]: www.ntpf.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/449

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237119&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivHealth]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel Communication Services
[Fileref]:  CSU0323
II.1.2)

[CpvMain]

64112000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 16000000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

48311100  - 
48333000  - 
48500000  - 
48810000  - 
48811000  - 
64110000  - 
64212100  - 
64216000  - 
64216200  - 
72212333  - 
72212500  - 
72222300  - 
72314000  - 
II.2.3)

[PlacePerformance]

[Nutscode]:  IE -  IRELAND
[MainsiteplaceWorksDelivery]:  
Dublin 2
II.2.4)

[DescrProcurement]

The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 16000000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 120
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
The framework agreement will be established for a period of ten (10) years as catered for in certain circumstances in accordance with Art. 33.1 of Directive 2014/24/EU.
It should be noted that the initial contract will be for a period of three (3) years. Additional contracts may be awarded over the life of the framework and may extend beyond the period of the framework.
II.2.9)

[LimitOperators]

[EnvisagedNumber]: 5
[CriteriaChoosingLimited]:
As detailed in Appendix A of the PQQ documentation
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.12)

[ElectronicCatalogue]

[ElectronicCatalogueRequired]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.1)

[SituationPersonalIncl]

[InfoEvaluatingRequir]:  The Contracting Authority is seeking to engage a service provider with a proven track record of a multi-channel communication services to facilitate a number of different communication channels to allow the Contracting Authority to contact patients and record responses.
III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

III.2.3)

[StaffResponsible]

[StaffResponsibleIndicate]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeCompDialogue]
IV.1.3)

[FrameworkContractDpsInfo]

[NoticeInvolvesFramework]
[FrameworkSingle]
[FrameworkJustFour]:  The reason for the extended duration beyond the standard 4 years is to take account of the evolution of the service delivery model required over an extended period, the degree of embeddedness within the Contracting Authority and associated stakeholders (hospitals) and difficulty to change associated with a shorter framework.
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2022/S 169-477755
IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  13/04/2023
[Time]:  12:00
IV.2.3)

[DateDispatchTenderParticipate]

[Date]: 19/04/2023
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 36  ([FromStatedDate])

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.2)

[InfoEworkflow]

[EinvoicingUsed]
[EpaymentUsed]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

High Court of Ireland
Dublin
IE
[Internet]: www.courts.ie