ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 26/01/2023

External Reference: 2023-213079

TED Reference: 2023/S 022-063429

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Office of the Revenue Commissioners
40000098F
Dublin Castle
Dublin
Dublin 2
IE
Contact person: Róisín McCann
Telephone: +353 18635845
E-mail: romccann@revenue.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.revenue.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/366

I.2)

Joint procurement

The contract is awarded by a central purchasing body
I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of an IT Service Management (ITSM) tool
Reference number:  RMC08/22
II.1.2)

Main CPV code

72500000  -  Computer-related services
II.1.3)

Type of contract

Services
II.1.4)

Short description

This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  1335923.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

48517000  -  IT software package
48900000  -  Miscellaneous software package and computer systems
72000000  -  IT services: consulting, software development, Internet and support
72250000  -  System and support services
72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
72500000  -  Computer-related services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

This public procurement competition relates to the provision and implementation of a based IT Service Management tool. The Office of the Revenue Commissioners is the Irish Tax administration.
The objectives of this RFT are to acquire a unified high-performance solution that is cloud based to:
A. Efficiently manage ticket handling and reporting and do so through an efficient and intuitive user interface and self-service interface.
B. Have the capacity for incident, request functionality, change and problem management.
C. Contain service asset and configuration management functionality to maintain information about the Configuration Items (CIs) required to deliver an IT service, including their relationships.
D. Have the ability to generate reports in line with ISO20000 requirements for various stakeholders.
E. Contain security functionality for the solution and its users.
F. Allow for automation & ITOM Integration.
G. Allow for integration with on premise Active Directory Services with the ability to easily move to Active Directory in the cloud.
H. Allow for integration with O365 and MS Teams
I. Have the ability to supplement access to external users to aid in L1, L2 & L3 support.
Revenue require a suitable partner to lead the proposed solution planning, implementation, and training, drawing on support from Revenue resources as required. Revenue has 7200 staff, the new ITSM tool will be required to support different users throughout Revenue
II.2.5)

Award criteria

Criteria below
Price
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 164-465878
IV.2.9)

Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice

Section V: Award of contract

Contract No: 1

Title: Provision of an IT Service Management (ITSM) tool

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

14/12/2022
V.2.2)

Information about tenders

Number of tenders received:  7
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Alemba Ltd.
Edinburgh
UK
NUTS code:  UK -  UNITED KINGDOM

The contractor is an SME : no
V.2.4)

Information on value of the contract/lot (excluding VAT)

Lowest offer:  1335923.00  EUR / Highest offer:  3048640.00  EUR   taken into consideration

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

The High Court
The Four Courts
Dublin
IE