ETENDERS

Contract notice - utilities

Information

Published

Date of dispatch of this notice: 23/01/2023

Expire date: 20/02/2023

External Reference: 2023-265063

TED Reference: 2023/S 020-056542

Contract notice - utilities

Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

daa plc
N/A
Dublin Airport
Dublin
Co Dublin
IE
Contact person: Kiernan Murray
Telephone: +353 9442710
E-mail: kiernan.murray@daa.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.daa.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/227

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=229524&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=229524&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)

Main activity

Airport-related activities

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Service Desk Support
Reference number:  P19182
II.1.2)

Main CPV code

72000000  -  IT services: consulting, software development, Internet and support
II.1.3)

Type of contract

Services
II.1.4)

Short description

Service Desk Support - The requirements are to deliver an IT Service Desk solution which will support the entire daa business. The IT Service Desk should drive core IT processes such Incident Management, Service Request Management, Problem Management as a core deliverable.
The primary IT Service Desk hub will be located on the Dublin Airport Campus with smaller teams/deskside support provided in Cork airport and Clive House, Limerick.
The IT Service desk will also support other locations such as the ARI teams and daaI teams based globally.
A core objective of the project is to deliver a single, IT Service Desk supporting the daa Corporate and Airport Services users and customers.
II.1.5)

Estimated total value

Value excluding VAT: 6000000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

72000000  -  IT services: consulting, software development, Internet and support
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

Service Desk Support - The requirements are to deliver an IT Service Desk solution which will support the entire daa business. The IT Service Desk should drive core IT processes such Incident Management, Service Request Management, Problem Management as a core deliverable.
The primary IT Service Desk hub will be located on the Dublin Airport Campus with smaller teams/deskside support provided in Cork airport and Clive House, Limerick.
The IT Service desk will also support other locations such as the ARI teams and daaI teams based globally.
A core objective of the project is to deliver a single, IT Service Desk supporting the daa Corporate and Airport Services users and customers.
• A single point of contact for all IT Incidents and Service Requests.
• 1st line support troubleshooting and resolution/fulfilment of IT tickets on daa’s IT service Management platform (ServiceNow).
• 2nd line deskside support and Airport IT Support for Core services.
• Excellent knowledge documentation and transfer between IT Service Desk and daa IT technology teams.
• Asset Management and procurement for all IT hardware, software and peripherals.
• Daily, monthly and quarterly reporting of tickets and assets.
• Scalable Service Desk resourcing that can cater for adhoc projects.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 6000000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.2)

Conditions related to the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  20/02/2023
Local time:  17:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

daa plc.
THREE The Green, Dublin Airport Central
Swords, Co Dublin
K67 X4X5
IE
E-mail: kiernan.murray@daa.ie