ETENDERS

Contract award notice - utilities

Information

Published

Date of dispatch of this notice: 02/12/2022

External Reference: 2022-257152

TED Reference: 2022/S 236-680030

Contract award notice - utilities

Contract award notice – utilities

Results of the procurement procedure

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Iarnród Eireann-Irish Rail
IE 4812851 O
Connolly Station,
Dublin
Dublin
IE
Contact person: Lynda Archbold
Telephone: +353 7033835
E-mail: lynda.archbold@irishrail.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: http://www.irishrail.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Customer Satisfaction Monitoring
Reference number:  7885
II.1.2)

Main CPV code

79342311  -  Customer satisfaction survey
II.1.3)

Type of contract

Services
II.1.4)

Short description

IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79342000  -  Marketing services
79342100  -  Direct marketing services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
II.2.4)

Description of the procurement

IÉ requires Customer Satisfaction Monitoring research for Intercity (Included the Enterprise service in conjunction with Translink operating Dublin to Belfast), DART and Commuter routes on a bi-annual basis.
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2022/S 025-064569
IV.2.9)

Information about termination of call for competition in the form of a periodic indicative notice

The contracting entity will not award any further contracts based on the above periodic indicative notice

Section V: Award of contract

Contract No: 1

Title: Customer Satisfaction Monitoring

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

13/09/2022

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie