Kildare and Wicklow Education and Training board (KWETB) requires a suitably qualified contractor for the provision of ICT Managed Services. The successful Managed Service Provider will be responsible for all server infrastructure including backups in KWETB, they will also provide a hosted managed helpdesk with first level support. In addition, KWETB expect the successful tenderer to provide third level support for issues not resolved by (2nd level) on-site support technicians.
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Methodology and approach for delivery of the services and requirements
/
[Weighting]:
30%
[AwardCriterionQuality]
-
[AwardCriterionName]:
Approach to Service Continuity including Reliability and Continuity of Supply
/
[Weighting]:
10%
[AwardCriterionQuality]
-
[AwardCriterionName]:
Contract and Service Level /Support Management
/
[Weighting]:
15%
[AwardCriterionQuality]
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[AwardCriterionName]:
Sustainability
/
[Weighting]:
10%
[Price]
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[Weighting]:
35%