Date of dispatch of this notice: 11/11/2022
External Reference: 2022-252417
TED Reference: 2022/S 221-636362
Contract award notice
Information
Published
Contract award notice
[NoticeContractAward]
[NoticeContractAwardSub]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Raidió Teilifís Éireann ( RTÉ )
8T50578M
Donnybrook
Dublin
Co. Dublin
IE
[Contactpoint]:
Joe Lavelle
[AddressPhone]:
+353 12082239
[AddressEmail]:
joe.lavelle@rte.ie
[Nutscode]:
IE -
IRELAND
[UrlGeneral]:
http://www.rte.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396
I.4)
[CaType]
[MaintypePublicbody]
I.5)
[Mainactivity]
[MainactivCulture]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
RTÉ IT Helpdesk and Managed Support Services
[Fileref]:
22P017
II.1.2)
[CpvMain]
72253000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.1.7)
[ValueTotal]
[LowestOffer]:
251412.00
EUR
/
[HighestOffer]:
1230000.00
EUR
[TakenConsideration]
([ExclVat])
II.2)
[Description]
II.2.2)
[CpvAdditional]
72000000
-
72253100
-
72610000
-
72611000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE -
IRELAND
[MainsiteplaceWorksDelivery]:
Donnybrook Dublin 4
II.2.4)
[DescrProcurement]
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[Price]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.1)
[PubPrevious]
[NumberOj]: 2022/S 073-195788
[Section5]: [AwardOfContract]
[ContractNumber]: 1
[TitleContract]: RTÉ IT Helpdesk and Managed Support Services
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
08/11/2022
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
6
[NumberTendersSme]:
0
[NumberTendersMs]:
0
[NumberTendersNonms]:
1
[OffersReceivedElectronic]:
6
[AwardedGroup]
:
[No]V.2.3)
[AwardedToName]
Atos IT Solutions and Services Limited
Level 5, Block 4, Dundrum Towncentre, Sandyford Road.Dublin 16 D16 DX96
Dublin 16
D16 DX96
IE
[Nutscode]:
IE -
IRELAND
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[LowestOffer]:
251412.00
EUR
/
[HighestOffer]:
1230000.00
EUR
[TakenConsideration]
[Section6]: [InfoComplement]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
The Courts Service
15-24 Phoenix St
Dublin
D07 X028
IE
[AddressPhone]:
+353 18886426