Contract award notice

Information

Published

Date of dispatch of this notice: 11/11/2022

External Reference: 2022-252417

TED Reference: 2022/S 221-636362

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Raidió Teilifís Éireann ( RTÉ )
8T50578M
Donnybrook
Dublin
Co. Dublin
IE
[Contactpoint]: Joe Lavelle
[AddressPhone]: +353 12082239
[AddressEmail]: joe.lavelle@rte.ie
[Nutscode]:  IE -  IRELAND
[Internets]:
[UrlGeneral]: http://www.rte.ie

I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivCulture]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

RTÉ IT Helpdesk and Managed Support Services
[Fileref]:  22P017
II.1.2)

[CpvMain]

72253000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[LowestOffer]:  251412.00  EUR / [HighestOffer]:  1230000.00  EUR   [TakenConsideration]  ([ExclVat])
II.2)

[Description]

II.2.2)

[CpvAdditional]

72000000  - 
72253100  - 
72610000  - 
72611000  - 
II.2.3)

[PlacePerformance]

[Nutscode]:  IE -  IRELAND
[MainsiteplaceWorksDelivery]:  
Donnybrook Dublin 4
II.2.4)

[DescrProcurement]

RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[Price]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2022/S 073-195788

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: RTÉ IT Helpdesk and Managed Support Services

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

08/11/2022
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  6
[NumberTendersSme]:  0
[NumberTendersMs]:  0
[NumberTendersNonms]:  1
[OffersReceivedElectronic]:  6
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

Atos IT Solutions and Services Limited
Level 5, Block 4, Dundrum Towncentre, Sandyford Road.Dublin 16 D16 DX96
Dublin 16
D16 DX96
IE
[Nutscode]:  IE -  IRELAND

[AwardedSme] : [No]
V.2.4)

[ValueContractInfo] ([ExclVat])

[LowestOffer]:  251412.00  EUR / [HighestOffer]:  1230000.00  EUR   [TakenConsideration]

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The Courts Service
15-24 Phoenix St
Dublin
D07 X028
IE
[AddressPhone]: +353 18886426