Date of dispatch of this notice: 11/11/2022
Expire date: 28/11/2022
External Reference: 2022-292601
TED Reference: 2022/S 221-636348
Prior information notice
Information
Published
Prior information notice
Cached Version
Prior information notice
Services
Directive 2014/24/EU
This notice is for prior information only
Section I: Contracting authority
I.1)
Name and addresses
Central Statistics Office
N/A
Skehard Road, Mahon
Cork
Cork
IE
Contact person:
Olivia Brady
Telephone:
+353 18951345
E-mail:
Olivia.Brady@cso.ie
NUTS code:
IE -
IRELAND
Main address:
www.cso.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285
I.3)
Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=228526&B=ETENDERS_SIMPLEAdditional information can be obtained from
the abovementioned address:
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
General public services
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Market Soundings for the Provision of all in one Helpdesk Solution
Reference number:
HD2027
II.1.2)
Main CPV code
72253000
-
Helpdesk and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.2)
Description
II.2.2)
Additional CPV code(s)
64200000
-
Telecommunications services
64227000
-
Integrated telecommunications services
72253100
-
Helpdesk services
79512000
-
Call centre
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
The CSO wishes to engage with suitable service providers to discuss options/functionality etc. in relation to the provision of an all in one, robust, omni-channel helpdesk/contact centre to facilitate citizens engagement with the Census 2027. The solution will facilitate the CSO in capturing Census queries and responding effectively to these via the use of appropriate market technologies.
II.3)
Estimated date of publication of contract notice:
31/03/2023
Section IV: Procedure
IV.1)
Description
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)