[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

IDA Ireland

N/A

Three Park Place

Dublin 2

Hatch Street Upper

[Contactpoint]: Lorraine Hernon

[AddressPhone]: +353 16034000

[AddressEmail]: lorraine.hernon@ida.ie

[Nutscode]: IE - IRELAND

[Internets]:

[UrlGeneral]: www.idaireland.com

[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/240

I.4)

[CaType]

[MaintypePublicbody]

I.5)

[Mainactivity]

[OtherActivity]: Foreign Direct Investment

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.

[Fileref]: 2104

II.1.2)

[CpvMain]

48445000 -

II.1.3)

[TypeContract]

[Supplies]

II.1.4)

[DescrShort]

Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.

II.1.6)

[LotsInfo]

[DivisionLots]: [No]

II.1.7)

[ValueTotal]

[LowestOffer]: 3396354.00 EUR / [HighestOffer]: 6939052.00 EUR [TakenConsideration] ([ExclVat])

II.2)

[Description]

II.2.2)

[CpvAdditional]

72261000 -

72263000 -

II.2.3)

[PlacePerformance]

[Nutscode]: IE - IRELAND

[MainsiteplaceWorksDelivery]:

Dublin

II.2.4)

[DescrProcurement]

As a dynamic sales and marketing organisation, IDA Ireland’s Digital Transformation centres on the commissioning of a new CRM Core Platform. The Digital Transformation roadmap sets out a vision for a CRM Core Platform. Intrinsic to this vision is a ‘Client First’ approach that focusses on delivering an excellent Client experience at each touchpoint.
The proposed platform will provide complete functionality to support all the processes and activities related to Sales, Marketing and Aftercare Support throughout the client journey with IDA. It will continue to enable, and further enhance, the strong existing capabilities of the IDA Team and enable IDA Ireland to deploy optimised business processes across a range of business functions.
The vision for the platform is highlighted below;
• New CRM technology will provide intrinsic support for leads, sales and CRM processes, tailored to the unique aspects of IDA’s business and attuned to client requirements
• The entire client lifecycle will be defined by an end-to-end process with continuous visibility from lead to contract and aftercare support
• The depth of existing client engagement, aftercare support and opportunity conversion will be considerably enhanced via optimised processes and a holistic view of the client
• The platform will act as the system of record for key data elements, driving a single source of ‘truth’ and single view of the client
• Knowledge bases will be integrated tightly with processes, with real-time access to templates and best-in-class collateral to support sales and marketing activities.

II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]

[AwardCriterionQuality] - [AwardCriterionName]: Quality of the proposed solution to meet the Core Platform Requirements / [Weighting]: 150

[AwardCriterionQuality] - [AwardCriterionName]: Quality of the proposed solution to meet the Business Process Requirements / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Quality of the proposed solution to meet the Technical/ICT Requirements / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Quality of the proposal to meet the Project Implementation and Delivery Requirements / [Weighting]: 150

[AwardCriterionQuality] - [AwardCriterionName]: Quality of proposal to meet the Support & Maintenance Requirements / [Weighting]: 150

[AwardCriterionQuality] - [AwardCriterionName]: Quality of proposal to meet the Contract Management/Governance Requirements / [Weighting]: 50

[AwardLowestCost] - [AwardCriterionName]: Lowest Ultimate Cost / [Weighting]: 300

II.2.11)

[OptionsInfo]

[Options]: [Yes]

[OptionsDescr]:

The framework agreement will be for 4 years. So that an appropriate return on investment can be achieved, the Contracting Authority reserves the right to extend the Term of the Framework Agreement for a period or periods of up to twelve (12) months with a maximum of three (3) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law. The Term will not exceed seven (7) years in aggregate.

II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeRestricted]

IV.1.3)

[FrameworkContractDpsInfo]

[NoticeInvolvesFramework]

IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]

IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2021/S 156-411730

IV.2.9)

[InfoTerminationPin]

[PinAsCallNoContracts]

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: Supply, Implementation and Support of a SaaS Customer Relationship Management Core Platform with Support & Maintenance.

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

19/05/2022

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 4

[NumberTendersSme]: 3

[NumberTendersMs]: 0

[NumberTendersNonms]: 0

[OffersReceivedElectronic]: 4

[AwardedGroup] : [Yes]

V.2.3)

[AwardedToName]

Blue Wave Technology Ltd

314938

80 Ranelagh Road, Ranelagh

Dublin

[AddressPhone]: +353 12937797

[Nutscode]: IE - IRELAND

[Internet]: www.bluewavegroup.eu

[AwardedSme] : [Yes]

Blue Wave Technology Ltd

314938

80 Ranelagh Road, Ranelagh

Dublin

[AddressPhone]: +353 12937797

[Nutscode]: IE - IRELAND

[Internet]: www.bluewavegroup.eu

[AwardedSme] : [Yes]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueEstimTotalContract]: 10000000.00 EUR

[LowestOffer]: 3396354.00 EUR / [HighestOffer]: 6939052.00 EUR [TakenConsideration]

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

High Court

Four Courts, Inns Quay

Dublin 1

Contract award notice

Information

Contract award notice

[NoticeContractAward]