Date of dispatch of this notice: 12/07/2022
External Reference: 2022-295994
TED Reference: 2022/S 135-386365
Contract award notice
Information
Published
Contract award notice
[NoticeContractAward]
[NoticeContractAwardSub]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Competition and Consumer Protection Commission (CCPC)
N/A
Bloom House, Railway Street
Dublin 1
Co.Dublin
IE
[Contactpoint]:
Margaret Zdun
[AddressPhone]:
+353 14025568
[AddressEmail]:
margaretzdun@ccpc.ie
[Nutscode]:
IE061 -
Dublin
[UrlGeneral]:
www.cpc.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/110732
I.4)
[CaType]
[MaintypeNatagency]
I.5)
[Mainactivity]
[OtherActivity]:
Regulator
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
The Provsion of Contact Management Services
II.1.2)
[CpvMain]
79512000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.1.7)
[ValueTotal]
[ValueExclVat]:
3900000.00
EUR
II.2)
[Description]
II.2.2)
[CpvAdditional]
79510000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE061 -
Dublin
[MainsiteplaceWorksDelivery]:
Dublin
II.2.4)
[DescrProcurement]
The Contracting Authority hereby invites experienced Service Providers to submit tenders in respect of the provision of Contact Management Services (the “Services”) as specified in Schedule 1, in accordance with this request for tenders (“RFT”).
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
The purpose of this RFT is:
(a) to set out the terms and conditions of the Competition to select a suitable economic operator to provide the Services;
(b) to provide the form of Contract for the provision of the Services; and
(c) to invite interested parties to participate in the Competition by making certain submissions to the Contracting Authority.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Approach to Transition
/
[Weighting]:
30
[AwardCriterionQuality]
-
[AwardCriterionName]:
On-going delivery
/
[Weighting]:
140
[AwardCriterionQuality]
-
[AwardCriterionName]:
IT, Telephony and Business Continuity Solution
/
[Weighting]:
190
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality and performance improvement
/
[Weighting]:
170
[AwardCriterionQuality]
-
[AwardCriterionName]:
People management and development
/
[Weighting]:
140
[AwardCriterionQuality]
-
[AwardCriterionName]:
Reporting and forecasting
/
[Weighting]:
30
[AwardLowestCost]
-
[AwardCriterionName]:
Total Costs (ex VAT) (2022 - 2028) for handling up to 45,000 contacts (Basic Charge)
/
[Weighting]:
200
[AwardLowestCost]
-
[AwardCriterionName]:
Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 45,001 and 58,500 contacts are handled)
/
[Weighting]:
50
[AwardLowestCost]
-
[AwardCriterionName]:
Total Costs (ex VAT) (2022-2028) for Supplementary Charge (where between 58,501-70,000 contacts are handled)
/
[Weighting]:
20
[AwardLowestCost]
-
[AwardCriterionName]:
Total Costs (ex VAT) (2022-2028) for CRM development drawdown days
/
[Weighting]:
30
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
please refer to RFT
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.1)
[PubPrevious]
[NumberOj]: 2022/S 071-189742
[Section5]: [AwardOfContract]
[ContractNumber]: 1
[TitleContract]: The Provsion of Contact Management Services
V.2)
[AwardOfContract]
V.2.1)
[DateAward]
11/07/2022
V.2.2)
[AwardOffersInfo]
[OffersReceived]:
1
[NumberTendersSme]:
0
[NumberTendersMs]:
0
[NumberTendersNonms]:
0
[OffersReceivedElectronic]:
1
[AwardedGroup]
:
[No]V.2.3)
[AwardedToName]
Fexco Limited
Company Number 167573
Fexco Centre, Iveragh Road
Killorglin
IE
[AddressPhone]:
+353 669798431
[Nutscode]:
IE0 -
IRELAND
[Internet]:
www.fexco.com
[AwardedSme] : [No]
V.2.4)
[ValueContractInfo] ([ExclVat])
[ValueTotalFinal]:
3900000.00
EUR
[Section6]: [InfoComplement]
VI.3)
[InfoAdditional]
Please refer to the RFT
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
High Court
Dublin
IE