Date of dispatch of this notice: 07/07/2022
External Reference: 2022-267614
TED Reference: 2022/S 132-377274
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Department of Social Protection
N/A
College Road
Sligo
IE
IE
Contact person:
Alex Byrne
Telephone:
+353 719148367
E-mail:
alex.byrne@welfare.ie
NUTS code:
IE -
IRELAND
Main address:
https://www.gov.ie/en/organisation/department-of-employment-affairs-and-social-protection/
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349
I.4)
Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5)
Main activity
Social protection
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Supply of Remote (document-centric) Identity Proofing Service
Reference number:
1068
II.1.2)
Main CPV code
72200000
-
Software programming and consultancy services
II.1.3)
Type of contract
Services
II.1.4)
Short description
In summary, the Services comprise: provision of an online document-centric identity proofing service to meet the Department’s SAFE standard as described in Appendix 1. The service to be procured will augment the Department’s current face-to-face identity proofing processes carried out by an officer in Intreo and SAFE Centres nationwide.
The online identity proofing service must provide a high level of assurance that the individual is who they say they are by:
• Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality)
• Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses.
• Facilitating proof of liveness
• Capturing ICAO photograph of the customer
All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.
The online identity proofing service must provide a high level of assurance that the individual is who they say they are by:
• Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality)
• Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses.
• Facilitating proof of liveness
• Capturing ICAO photograph of the customer
All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
1273793.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
48000000
-
Software package and information systems
48100000
-
Industry specific software package
48517000
-
IT software package
48900000
-
Miscellaneous software package and computer systems
II.2.3)
Place of performance
NUTS code:
IE -
IRELAND
Main site or place of performance:
Dublin
II.2.4)
Description of the procurement
In summary, the Services comprise: provision of an online document-centric identity proofing service to meet the Department’s SAFE standard as described in Appendix 1. The service to be procured will augment the Department’s current face-to-face identity proofing processes carried out by an officer in Intreo and SAFE Centres nationwide.
The online identity proofing service must provide a high level of assurance that the individual is who they say they are by:
• Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality)
• Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses.
• Facilitating proof of liveness
• Capturing ICAO photograph of the customer
All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.
The Department uses facial image matching software to strengthen the SAFE registration process by detecting and deterring duplicate SAFE registration attempts. For control purposes, and to assist in identity fraud detection, a facial match against the photograph captured will be carried out separately by the Department’s facial image matching solution comparing it to all images already stored on the Department’s database.
The online identity proofing service must provide a high level of assurance that the individual is who they say they are by:
• Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality)
• Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses.
• Facilitating proof of liveness
• Capturing ICAO photograph of the customer
All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.
The Department uses facial image matching software to strengthen the SAFE registration process by detecting and deterring duplicate SAFE registration attempts. For control purposes, and to assist in identity fraud detection, a facial match against the photograph captured will be carried out separately by the Department’s facial image matching solution comparing it to all images already stored on the Department’s database.
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Functional and Technical Requirements
/
Weighting:
35
Quality criterion
-
Name:
Quality of approach to the delivery of the Support Services
/
Weighting:
20
Quality criterion
-
Name:
Additional Features / Road Map
/
Weighting:
5
Price
-
Weighting:
40
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: no
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2021/S 144-383088
Section V: Award of contract
Contract No: 1
Title: Supply of Remote (document-centric) Identity Proofing Service
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
22/06/2022
V.2.2)
Information about tenders
Number of tenders received:
13
Number of tenders received by electronic means:
13
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Daon Technology
IE 3469191HH
IFSC House, Custom House Quay
Dublin 1
D01 R2P9
IE
Telephone:
+353 18181640
E-mail:
egilmore@daon.com
NUTS code:
IE -
IRELAND
Internet address:
http://www.daon.com
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
851763.00
EUR
Total value of the contract/lot:
1273793.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Four Courts, Inns Quay
Dublin
IE
Telephone:
+353 18886000