[MainsiteplaceWorksDelivery]:
Dublin 8
The main service performance requirements are expected to be, but are not limited to, the following:
• Establishing and implementing accurate and reconcilable business processes to accredited quality management standards;
• Have available and reliable service provision delivered to specified performance levels;
• Have secure business processes including having all systems and communications protected against internal and external security threats, fraud and cybercrime;
• Have integrated systems with eFlow Operator to enable 2-way interface on all customer transactions;
• Comprehensive and flexible reporting procedures; and
• Compliance with all relevant legislation (e.g. including Data Protection/GDPR) and relevant standards (e.g. PCI-DSS, relevant ISO Standards)