Date of dispatch of this notice: 08/04/2022
Expire date: 10/05/2022
External Reference: 2022-206640
TED Reference: 2022/S 073-195788
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Raidió Teilifís Éireann ( RTÉ )
8T50578M
Donnybrook
Dublin
Co. Dublin
IE
[Contactpoint]:
Joe Lavelle
[AddressPhone]:
+353 12082239
[AddressEmail]:
joe.lavelle@rte.ie
[Nutscode]:
IE -
IRELAND
[UrlGeneral]:
http://www.rte.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/396
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=211485&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[MaintypePublicbody]
I.5)
[Mainactivity]
[MainactivCulture]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
RTÉ IT Helpdesk and Managed Support Services
[Fileref]:
22P017
II.1.2)
[CpvMain]
72253000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 400000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
72000000
-
72253100
-
72610000
-
72611000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE -
IRELAND
[MainsiteplaceWorksDelivery]:
Donnybrook Dublin 4
II.2.4)
[DescrProcurement]
RTÉ invites submissions from suitable competent suppliers for the supply of an IT Helpdesk and Managed Support Service as follows:
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
Provide an offsite Service Desk function which will include:
• Ticket resolution, where tickets are generated by RTÉ end users using software to be provided as a result of this Tender.
• Where the ticket cannot be resolved offsite by the vendor, assign it to the appropriate RTÉ Resolver Group.
• Work with RTÉ resolver teams to proactively drive the volume of tickets lower and to enable end users to self-service where possible
and provide service desk portal software for end users and service management.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 400000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
36
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
as described in ITT documents
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.2)
[ConditionsContract]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
10/05/2022
[Time]:
13:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DurationMonths]
: 6
([FromStatedDate])
IV.2.7)
[OpeningConditions]
[Date]:
10/05/2022
[Time]:
13:00
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.2)
[InfoEworkflow]
[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
The Courts Service
15-24 Phoenix St
Dublin
D07 X028
IE
[AddressPhone]:
+353 18886426