ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 18/02/2022

External Reference: 2022-253406

TED Reference: 2022/S 038-098963

Contract award notice

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Central Statistics Office
N/A
Skehard Road, Mahon
Cork
Cork
IE
Contact person: Olivia Brady
Telephone: +353 18951345
E-mail: Olivia.Brady@cso.ie
NUTS code:  IE -  IRELAND
Internet address(es):
Main address: www.cso.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/285

I.4)

Type of the contracting authority

National or federal agency/office
I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Provision of Call Centre Helpline Services
Reference number:  CENFIELD2022
II.1.2)

Main CPV code

79512000  -  Call centre
II.1.3)

Type of contract

Services
II.1.4)

Short description

Provision of a Public Call Centre Helpline Service for Census 2022
II.1.6)

Information about lots

This contract is divided into lots: no
II.1.7)

Total value of the procurement

Value excluding VAT:  35540.00  EUR
II.2)

Description

II.2.2)

Additional CPV code(s)

72253000  -  Helpdesk and support services
72253100  -  Helpdesk services
79510000  -  Telephone-answering services
79511000  -  Telephone operator services
II.2.3)

Place of performance

NUTS code:  IE -  IRELAND
Main site or place of performance:  
Dublin
II.2.4)

Description of the procurement

Provision of a Public Call Centre Helpline Service for Census 2022
II.2.5)

Award criteria

Criteria below
Quality criterion  -  Name:  Quality of Overall Service Provision  /  Weighting:  20%
Quality criterion  -  Name:  Quality of Team proposed  /  Weighting:  20%
Quality criterion  -  Name:  Contract Management  /  Weighting:  20%
Cost criterion  -  Name:  Total Overall Cost  /  Weighting:  35%
Cost criterion  -  Name:  Extension Cost  /  Weighting:  5%
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : yes
IV.2)

Administrative information

IV.2.1)

Previous publication concerning this procedure

Notice number in the OJ S: 2021/S 199-519285

Section V: Award of contract

Contract No: 1

Title: Provision of Call Centre Helpline Services

A contract/lot is awarded: yes
V.2)

Award of contract

V.2.1)

Date of conclusion of the contract

15/02/2022
V.2.2)

Information about tenders

Number of tenders received:  3
Number of tenders received from tenderers from other EU Member States:  0
Number of tenders received from tenderers from non-EU Member States:  0
Number of tenders received by electronic means:  3
The contract has been awarded to a group of economic operators :  no
V.2.3)

Name and address of the contractor

Key Answering Systems Ltd. T/a Arema Connect
IE 6366705L
Head Office: 1G The Atrium Building, Blackpool,
Co Cork
T23 T2VY
IE
Telephone: +353 214824300
NUTS code:  IE -  IRELAND
Internet address: https://aremaconnect.com/

The contractor is an SME : yes
V.2.4)

Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:  50000.00  EUR
Lowest offer:  35540.00  EUR / Highest offer:  49500.00  EUR   taken into consideration

Section VI: Complementary information

VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Dublin 7
Dublin
IE
Telephone: +353 18886699
E-mail: HighCourtCentralOffice@courts.ie
Internet address: www.courts.ie