Date of dispatch of this notice: 04/01/2022
Expire date: 04/02/2022
External Reference: 2022-235495
TED Reference: 2022/S 005-008108
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
South Presentation Centre CLG
IE9830793W
Douglas Street
Cork
IE
[Contactpoint]:
Fred Klok
[AddressPhone]:
+353 831713144
[AddressEmail]:
fred@nanonagleplace.ie
[Nutscode]:
IE -
IRELAND
[UrlGeneral]:
https://nanonagleplace.ie/
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/202885
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204173&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[MaintypePublicbody]
I.5)
[Mainactivity]
[MainactivCulture]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Ticketing, Marketing & CRM System
[Fileref]:
Nano Nagle Place
II.1.2)
[CpvMain]
75124000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
We are looking to automate processes and improve the onsite & online customer journey. It is important to be able to gain more insight on their visitors and improve reporting capability.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
In summary, we engage in the following:
• Museum Tickets
• Group Bookings
• School Visits
• Community Education
• Membership
• Fundraising
• Room bookings
• Landlord/property management
• Events
• Retail, Online Shop
• Coffee dock
What We Want
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system. There are 2 options for a new system:
1. to retain Epos Now and integrate it with the new system (full two way integration).
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
We are interested in your organisational beliefs and how your organisation works.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 50000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
48110000
-
48481000
-
55900000
-
75124000
-
79570000
-
79952100
-
79956000
-
79980000
-
79991000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE -
IRELAND
[MainsiteplaceWorksDelivery]:
Cork
II.2.4)
[DescrProcurement]
Ideally Nano Nagle Place are looking to remove the many manual processes that they have, automate more processes and improve the onsite & online customer journey. It is also important to be able to gain more insight on their visitors and improve reporting capability from the chosen system. In order to do this they are keen to reduce the number of systems and integrations or to adopt a single system .
In summary, Nano Nagle Place engages in the following:
• Museum Tickets
• Group Tour Bookings
• School Group Visits
• Community Education involving 3 projects across the site
• Membership
• Fundraising
• Conferencing and room bookings
• Landlord, property management
• Events – concerts, talks etc
• Events – weddings, civil ceremonies
• Design Shop, Book Shop, Online Shop
• Coffee dock
• Outdoor events – markets
What We Want to Achieve
The aim for a new CRM/ticketing system is to have a common approach that would reduce the number of systems and integrations required and to have a strong CRM system at the heart of the business. A new epos system, Epos Now was implemented in 2020/21 and therefore there are two options under consideration for a new CRM/Ticketing system:
1. to retaining Epos Now and integrate it with a new ticketing/crm/marketing system – this relies on the creation of a full two way integration.
2. to fully replace all existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2 for a detailed overview of what we require should our current EPOS need to be replaced.
We are looking to forge a solid relationship with the right partner and therefore we are interested in your organisational beliefs and how your organisation works.
In summary, Nano Nagle Place engages in the following:
• Museum Tickets
• Group Tour Bookings
• School Group Visits
• Community Education involving 3 projects across the site
• Membership
• Fundraising
• Conferencing and room bookings
• Landlord, property management
• Events – concerts, talks etc
• Events – weddings, civil ceremonies
• Design Shop, Book Shop, Online Shop
• Coffee dock
• Outdoor events – markets
What We Want to Achieve
The aim for a new CRM/ticketing system is to have a common approach that would reduce the number of systems and integrations required and to have a strong CRM system at the heart of the business. A new epos system, Epos Now was implemented in 2020/21 and therefore there are two options under consideration for a new CRM/Ticketing system:
1. to retaining Epos Now and integrate it with a new ticketing/crm/marketing system – this relies on the creation of a full two way integration.
2. to fully replace all existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2 for a detailed overview of what we require should our current EPOS need to be replaced.
We are looking to forge a solid relationship with the right partner and therefore we are interested in your organisational beliefs and how your organisation works.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 50000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
3
[RenewalsSubject]:
[No]
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[Yes]
II.2.11)
[OptionsInfo]
[Options]:
[Yes]
[OptionsDescr]:
We are open to options that may be outside the "standard. The requirements stand and will need to be adhered to. As mentioned we do have 2 options we are considering:
1. A system that integrates flawless with EPOS-Now (our current epos software);
2. A system that replaces EPOS-Now, but offers the same or better functionality.
1. A system that integrates flawless with EPOS-Now (our current epos software);
2. A system that replaces EPOS-Now, but offers the same or better functionality.
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php. Suppliers should contact Helen Dunnett: helendunnett@hd-consulting.co.uk who will provide a secure log-in for their staff to complete their match.
Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.
Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
04/02/2022
[Time]:
15:30
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DateTenderValid]:
30/04/2022
IV.2.7)
[OpeningConditions]
[Date]:
04/02/2022
[Time]:
15:30
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.2)
[InfoEworkflow]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
South Presentation Centre CLG
Douglas Street
Cork City
IE
[AddressPhone]:
+35 3831713144
[AddressEmail]:
Fred@nanonagleplace.ie
[Internet]:
www.nanonagleplace.ie