Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Department of Health

NPSO, Miesian Plaza, 50-58 Baggot Street,

Dublin 2, D02 XW14

Dublin

Telephone: +353 16354000

E-mail: NPSOIRL@health.gov.ie

NUTS code: IE - IRELAND

Internet address(es):

Main address: http://www.health.gov.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204392&B=ETENDERS_SIMPLE

Additional information can be obtained from

the abovementioned address:

Tenders or requests to participate must be submitted

electronically via: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204392&B=ETENDERS_SIMPLE

Tenders or requests to participate must be submitted

to the abovementioned address

I.4)

Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)

Main activity

General public services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health

Reference number: PROJ ID PROJ000007070

II.1.2)

Main CPV code

85100000 - Health services

II.1.3)

Type of contract

Services

II.1.4)

Short description

The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.

II.1.5)

Estimated total value

Value excluding VAT: 31500000.00 EUR

II.1.6)

Information about lots

This contract is divided into lots: no

II.2)

Description

II.2.2)

Additional CPV code(s)

75122000 - Administrative healthcare services

79112100 - Stakeholders representation services

85110000 - Hospital and related services

85111000 - Hospital services

85112000 - Hospital support services

85140000 - Miscellaneous health services

98300000 - Miscellaneous services

II.2.3)

Place of performance

NUTS code: IE - IRELAND

II.2.4)

Description of the procurement

The Minister for Health (the “Contracting Authority”) invites tenders (“Tenders”) to this request for tenders (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the ”Services”).
In summary, the Services comprise:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.
The closing date for receipt of clarifications is: 12:00 Noon – Friday, 21st January 2022.
Tenderers are advised to refer to the Request for Tender Document prior to submitting any requests for clarification.
The Tender Response Date is: 12:00 Noon – Friday, 11th February 2022.

II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)

Estimated value

Value excluding VAT: 31500000.00 EUR

II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: no

II.2.10)

Information about variants

Variants will be accepted: no

II.2.11)

Information about options

Options: yes

Description of options:

The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.

II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions: Please consult the RFT documentation for this competition (RFT 204985)

III.1.2)