Date of dispatch of this notice: 08/10/2021
Expire date: 11/11/2021
External Reference: 2021-298458
TED Reference: 2021/S 199-519592
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
National Transport Authority
Dun Sceine Harcourt Lane
Dublin
D02 WT20
IE
[Contactpoint]:
Orlagh McGowan
[AddressPhone]:
+353 18798300
[AddressEmail]:
Orlagh.McGowan@nationaltransport.ie
[AddressFax]:
+353 18798333
[Nutscode]:
IE -
IRELAND
[UrlGeneral]:
www.nationaltransport.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1149
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=198761&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=198761&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[MaintypeNatagency]
I.5)
[Mainactivity]
[OtherActivity]:
Transport
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Request For Tenders for the Installation, Support and Maintenance of a Dedicated ServiceNow Instance
[Fileref]:
OCT199622-2021
II.1.2)
[CpvMain]
72000000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 915000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
48000000
-
48780000
-
48781000
-
48783000
-
48810000
-
48900000
-
48920000
-
48921000
-
72200000
-
72210000
-
72211000
-
72212000
-
72212422
-
72212920
-
72222000
-
72222100
-
72222200
-
72222300
-
72254000
-
72260000
-
72261000
-
72262000
-
72263000
-
72265000
-
72266000
-
72267000
-
72267100
-
72268000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE -
IRELAND
II.2.4)
[DescrProcurement]
The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
As the NTA’s system responsibilities grow, it is the NTA’s desire that the current ServiceNow instance be extended to the rest of the organisation, leveraging the current implementation and move to a standalone dedicated instance of ServiceNow. This will facilitate centralised management, escalation, and reporting across the organisation. It will also help standardise the process in the organisation with the only deviations being different resolver groups, approvers, suppliers or departments in the NTA.
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
The contract value (II.2.6) is an estimate for the Initial Scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible Future Scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €915,000 and may reach over a €2.2 million amount.
As the NTA’s system responsibilities grow, it is the NTA’s desire that the current ServiceNow instance be extended to the rest of the organisation, leveraging the current implementation and move to a standalone dedicated instance of ServiceNow. This will facilitate centralised management, escalation, and reporting across the organisation. It will also help standardise the process in the organisation with the only deviations being different resolver groups, approvers, suppliers or departments in the NTA.
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
The contract value (II.2.6) is an estimate for the Initial Scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible Future Scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €915,000 and may reach over a €2.2 million amount.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 915000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
24
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
The term of the contract will be for an initial period of two (2) years from the Operational Services Start Date. The contract may be extended at the option of the Authority, any period or succession of periods up to a further three (3) years. The full term of the contract shall not continue for more than five (5) years from the Operational Services Start Date.
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
Refer to II.2.4.
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
As set out in the procurement documents.
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
III.2.2)
[OtherConditions]
The service provider must be a certified ServiceNow partner.
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
11/11/2021
[Time]:
12:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DateTenderValid]:
10/05/2022
IV.2.7)
[OpeningConditions]
[Date]:
11/11/2021
[Time]:
12:00
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.2)
[InfoEworkflow]
[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.3)
[InfoAdditional]
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurements documents for further information.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurements documents for further information.
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
High Court of Ireland
Four Courts, Ground Floor (East Wing), Inns Quay
Dublin 7
IE
[AddressPhone]:
+353 18886000
[AddressEmail]:
highcourtcentraloffice@courts.ie
[Internet]:
http://www.courts.ie
VI.4.3)
[AppealsLodging]
[AppealsDeadline]:
As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).