Date of dispatch of this notice: 17/08/2021
Expire date: 29/09/2021
External Reference: 2021-213098
TED Reference: 2021/S 161-424084
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Higher Education Authority
0085228K
3 Shelbourne Buildings, Shelbourne Road, Dublin 4
Dublin 4
D04C2Y6
IE
[Contactpoint]:
Brian Johnston
[AddressPhone]:
+353 12317100
[AddressEmail]:
bjohnston@hea.ie
[AddressFax]:
+353 12317172
[Nutscode]:
IE061 -
Dublin
[UrlGeneral]:
http://www.hea.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1176
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=195778&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[MaintypePublicbody]
I.5)
[Mainactivity]
[MainactivEducation]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Tender for Customer Relationship Management System and Related Services
[Fileref]:
HEA CRM
II.1.2)
[CpvMain]
72212445
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 750000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
48445000
-
48810000
-
II.2.3)
[PlacePerformance]
[Nutscode]:
IE061 -
Dublin
[MainsiteplaceWorksDelivery]:
Dublin 4, D04C2Y6
II.2.4)
[DescrProcurement]
The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 750000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
60
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
It is envisaged that a maintenance contract and associated support services of 5 years duration will be awarded. This contract will have the option to be extended up to a maximum of 3 years on an annual basis.
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[Yes]
II.2.11)
[OptionsInfo]
[Options]:
[Yes]
[OptionsDescr]:
The Contracting Authority reserves the right to enter into annual licence agreements with the successful tenderer for up to a maximum of 8 years.
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the Irish eTenders system www.etenders.gov.ie using RFT ID 196813
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
Selection criteria as stated in the procurement documents available to download from www.etenders.gov.ie using RFT ID 196813.
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
III.2.3)
[StaffResponsible]
[StaffResponsibleIndicate]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.3)
[FrameworkContractDpsInfo]
[NoticeInvolvesFramework]
[FrameworkSingle]
[FrameworkJustFour]:
Expected use of an electronic CRM system may exceed to 4 years.
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
21/09/2021
[Time]:
12:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DurationMonths]
: 12
([FromStatedDate])
IV.2.7)
[OpeningConditions]
[Date]:
21/09/2021
[Time]:
12:00
[OpeningPlace]:
Electronic opening using the eTenders system www.etenders.gov.ie
[OpeningAdditInfo]:
Electronic opening using the eTenders system www.etenders.gov.ie by at least two relevant approved personnel.
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.2)
[InfoEworkflow]
[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.3)
[InfoAdditional]
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this contract/framework.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the information provided does not demonstrate that the tenderer has provided the services as described within the last three (3) years, the tenderer will be eliminated from the Competition.
2) This is the sole call for competition for this contract/framework.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that the successful tenderer is and remains tax compliant.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the information provided does not demonstrate that the tenderer has provided the services as described within the last three (3) years, the tenderer will be eliminated from the Competition.
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
High Court
Inns Quay, Dublin 7
Dublin
IE
[AddressPhone]:
+353 18886000
[AddressEmail]:
Highcourtcentraloffice@courts.ie