ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 04/08/2021

External Reference: 2021-257695

TED Reference: 2021/S 152-404996

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Cork County Council
N/A
County Hall
Cork
Carrigrohane Road
IE
[Contactpoint]: Julianne Coughlan
[AddressPhone]: +353 0214285713
[AddressEmail]: julianne.coughlan@corkcoco.ie
[Nutscode]:  IE -  IRELAND
[Internets]:
[UrlGeneral]: www.corkcoco.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/406

I.2)

[JointProcurement]

[JointProcurementCentral]
I.4)

[CaType]

[MaintypeLocalauth]
I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Digital Services and Customer Relationship Management Platform
[Fileref]:  ONLSRV_CRM
II.1.2)

[CpvMain]

72212445  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The digital services portfolio resides within Corporate Services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform.
A tender for the continued provision of an online customer experience platform and CRM is required to ensure continuity and expansion of the digital programme in Cork County Council.
Cork County Council has a people-centred Corporate Plan in place underpinned by innovative digital and communications strategies.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  653150.00  EUR
II.2)

[Description]

II.2.2)

[CpvAdditional]

48000000  - 
48220000  - 
48445000  - 
48810000  - 
72212220  - 
II.2.3)

[PlacePerformance]

[Nutscode]:  IE -  IRELAND
II.2.4)

[DescrProcurement]

The digital services portfolio resides within Corporate Services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform. The customer services section which comprises of the main county Hall switch and contact centre is also in the Corporate Services directorate. There are a total of 6 contact centre agents, a supervisor and a contact centre manager. The Council’s out of hours emergency is also part of the customer services section, these calls are handled by an external company who input details onto the Council’s CRM.
A tender for the continued provision of an online customer experience platform and CRM is required to ensure continuity and expansion of the digital programme in Cork County Council.
Cork County Council has a people-centred Corporate Plan in place underpinned by innovative digital and communications strategies. Cork County Council’s vision is “A Council who leads through inclusiveness, agility and ambition, empowering our communities through our people and services.” Digital has a key role to play in enabling and delivering this.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Understanding the Requirements  /  [Weighting]:  5
[AwardCriterionQuality]  -  [AwardCriterionName]:  Project mNager and DElivery Team  /  [Weighting]:  5
[AwardCriterionQuality]  -  [AwardCriterionName]:  Contract management  /  [Weighting]:  5
[AwardCriterionQuality]  -  [AwardCriterionName]:  Contract Performance  /  [Weighting]:  5
[AwardCriterionQuality]  -  [AwardCriterionName]:  Meeting Requirements  /  [Weighting]:  30
[AwardCriterionQuality]  -  [AwardCriterionName]:  Hosting Data Security and Protection  /  [Weighting]:  3
[AwardCriterionQuality]  -  [AwardCriterionName]:  Implementation  /  [Weighting]:  3
[AwardCriterionQuality]  -  [AwardCriterionName]:  Licensing  /  [Weighting]:  2
[AwardCriterionQuality]  -  [AwardCriterionName]:  Support and Maintenance  /  [Weighting]:  2
[Price]  -  [Weighting]:  40
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2021/S 023-055901
IV.2.9)

[InfoTerminationPin]

[PinAsCallNoContracts]

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: Digital Services and Customer Relationship Management Platform

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

15/05/2021
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  3
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

Granicus-Firmstep Limited
London
UK
[Nutscode]:  UKI -  LONDON

[AwardedSme] : [No]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueEstimTotalContract]:  500000.00  EUR
[ValueTotalFinal]:  653150.00  EUR

[Section6]: [InfoComplement]

VI.3)

[InfoAdditional]

Please refer to attached documentation for any/full details
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court
Four Courts, Inns Quay
Dublin 7
IE
[AddressPhone]: +353 18886000
[AddressEmail]: highcourtcentraloffice@courts.ie
[Internet]: http://www.courts.ie