[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

The Office of Government Procurement

IE3229842HH

3A Mayor Street Upper

Dublin 1. D01 PF72.

Dublin

[Contactpoint]: Tender Operations

[AddressPhone]: +353 0761008000

[AddressEmail]: support@ogp.gov.ie

[Nutscode]: IE - IRELAND

[Internets]:

[UrlGeneral]: http://www.ogp.gov.ie/

[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351

I.2)

[JointProcurement]

[JointProcurementCentral]

I.4)

[CaType]

[MaintypeMinistry]

I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Framework for Managed Business Process Support Services 2nd Gen. for OGP

[Fileref]: PROJ000005305

II.1.2)

[CpvMain]

79500000 -

II.1.3)

[TypeContract]

[Services]

II.1.4)

[DescrShort]

The Contracting Authority invites tenders (“Tenders”) from economic operators (“Tenderers”) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the “Framework Agreement”)] for the provision of the services as described in Appendix 1 to this RFT (the “Services”).
In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services;

II.1.6)

[LotsInfo]

[DivisionLots]: [Yes]

II.1.7)

[ValueTotal]

[ValueExclVat]: 80000000.00 EUR

II.2)

[Description]

II.2.1)

[TitleContract]

Contact Management and Related Admin Services

[LotNumber]: 1

II.2.2)

[CpvAdditional]

22820000 -

48311100 -

48329000 -

48814000 -

48814200 -

63524000 -

64100000 -

64110000 -

64112000 -

64113000 -

64120000 -

64121100 -

64121200 -

64200000 -

64210000 -

64214200 -

72253000 -

72253100 -

72300000 -

72310000 -

72312000 -

72312200 -

72313000 -

72316000 -

72322000 -

72512000 -

79131000 -

79200000 -

79210000 -

79211000 -

79211100 -

79211120 -

79310000 -

79311000 -

79311100 -

79311200 -

79311210 -

79314000 -

79342300 -

79342310 -

79400000 -

79410000 -

79411100 -

79413000 -

79420000 -

79511000 -

79512000 -

79571000 -

79995100 -

79996100 -

79999000 -

79999100 -

79999200 -

85100000 -

85112000 -

92512100 -

II.2.3)

[PlacePerformance]

[Nutscode]: IE - IRELAND

[MainsiteplaceWorksDelivery]:

Dublin 1

II.2.4)

[DescrProcurement]

II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]

[AwardCriterionQuality] - [AwardCriterionName]: Management of Service, Key Personnel and Management Information / [Weighting]: 120

[AwardCriterionQuality] - [AwardCriterionName]: Quality Control and Quality Assurance / [Weighting]: 130

[AwardCriterionQuality] - [AwardCriterionName]: Innovation and Continuous Improvement / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Governance and Professional and Ethical Standards / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Data Security and Access / [Weighting]: 130

[AwardCriterionQuality] - [AwardCriterionName]: Implementation and Roll Out of Services / [Weighting]: 120

[AwardLowestCost] - [AwardCriterionName]: Pricing Schedule / [Weighting]: 300

II.2.11)

[OptionsInfo]

[Options]: [No]

II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

II.2.14)

[InfoAdditional]

This is a 48 month contract with no option to extend

II.2)

[Description]

II.2.1)

[TitleContract]

Document Managment and Related Admin Services

[LotNumber]: 2

II.2.2)

[CpvAdditional]

22820000 -

48311100 -

48329000 -

48814000 -

48814200 -

63524000 -

64100000 -

64110000 -

64112000 -

64113000 -

64120000 -

64121100 -

64121200 -

64200000 -

64210000 -

64214200 -

72253000 -

72253100 -

72300000 -

72310000 -

72312000 -

72312200 -

72313000 -

72316000 -

72322000 -

72512000 -

79131000 -

79200000 -

79210000 -

79211000 -

79211100 -

79211120 -

79310000 -

79311000 -

79311100 -

79311200 -

79311210 -

79314000 -

79342300 -

79342310 -

79400000 -

79410000 -

79411100 -

79413000 -

79420000 -

79511000 -

79512000 -

79571000 -

79995100 -

79996100 -

79999000 -

79999100 -

79999200 -

85100000 -

85112000 -

92512100 -

II.2.3)

[PlacePerformance]

[Nutscode]: IE - IRELAND

[MainsiteplaceWorksDelivery]:

Dublin 1

II.2.4)

[DescrProcurement]

II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]

[AwardCriterionQuality] - [AwardCriterionName]: Management of Service, Key Personnel and Management Information / [Weighting]: 120

[AwardCriterionQuality] - [AwardCriterionName]: Quality Control and Quality Assurance / [Weighting]: 130

[AwardCriterionQuality] - [AwardCriterionName]: Innovation and Continuous Improvement / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Governance and Professional and Ethical Standards / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Data Security and Access / [Weighting]: 130

[AwardCriterionQuality] - [AwardCriterionName]: Implementation and Roll Out of Services / [Weighting]: 120

[AwardLowestCost] - [AwardCriterionName]: Pricing Schedule / [Weighting]: 300

II.2.11)

[OptionsInfo]

[Options]: [No]

II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

II.2.14)

[InfoAdditional]

This is a 48 month contract with no option to extend

II.2)

[Description]

II.2.1)

[TitleContract]

Data Management and Related Admin Services

[LotNumber]: 3

II.2.2)

[CpvAdditional]

22820000 -

48311100 -

48329000 -

48814000 -

48814200 -

63524000 -

64100000 -

64110000 -

64112000 -

64113000 -

64120000 -

64121100 -

64121200 -

64200000 -

64210000 -

64214200 -

72253000 -

72253100 -

72300000 -

72310000 -

72312000 -

72312200 -

72313000 -

72316000 -

72322000 -

72512000 -

79131000 -

79200000 -

79210000 -

79211000 -

79211100 -

79211120 -

79310000 -

79311000 -

79311100 -

79311200 -

79311210 -

79314000 -

79342300 -

79342310 -

79400000 -

79410000 -

79411100 -

79413000 -

79420000 -

79511000 -

79512000 -

79571000 -

79995100 -

79996100 -

79999000 -

79999100 -

79999200 -

85100000 -

85112000 -

92512100 -

II.2.3)

[PlacePerformance]

[Nutscode]: IE - IRELAND

[MainsiteplaceWorksDelivery]:

Dublin 1

II.2.4)

[DescrProcurement]

II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]

[AwardCriterionQuality] - [AwardCriterionName]: Management of Service, Key Personnel and Management Information / [Weighting]: 120

[AwardCriterionQuality] - [AwardCriterionName]: Quality Control and Quality Assurance / [Weighting]: 130

[AwardCriterionQuality] - [AwardCriterionName]: Innovation and Continuous Improvement / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Governance and Professional and Ethical Standards / [Weighting]: 100

[AwardCriterionQuality] - [AwardCriterionName]: Data Security and Access / [Weighting]: 130

[AwardCriterionQuality] - [AwardCriterionName]: Implementation and Roll Out of Services / [Weighting]: 120

[AwardLowestCost] - [AwardCriterionName]: Pricing Schedule / [Weighting]: 300

II.2.11)

[OptionsInfo]

[Options]: [No]

II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]

IV.1.3)

[FrameworkContractDpsInfo]

[NoticeInvolvesFramework]

IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]

IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2020/S 245-608135

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[LotNumber]: 1

[TitleContract]: Contact Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Abtran

260018

Blackrock Business Park

Cork

Bessboro Road

[AddressPhone]: +353 0212301800

[AddressEmail]: tenders@abtran.com

[AddressFax]: +353 0212301801

[Nutscode]: IE - IRELAND

[Internet]: http://www.abtran.com

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 77000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 2

[LotNumber]: 1

[TitleContract]: Contact Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

ARI Services Europe Ltd [ARISE]

6335249L

Raheen Business Park

Limerick

Raheen

[AddressPhone]: +353 061492905

[AddressEmail]: Joe.Cahalane@arise-europe.com

[Nutscode]: IE - IRELAND

[AwardedSme] : [Yes]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 77000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 3

[LotNumber]: 1

[TitleContract]: Contact Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Capita Customer Solutions Limited

377757

Unit B, West Cork Business and Technology Park

Clonakilty

Cork

[AddressPhone]: +353 238832800

[AddressEmail]: kieron.platt@capitacustomersolutions.ie

[Nutscode]: IE - IRELAND

[Internet]: http://www.capitacustomersolutions.ie/

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 77000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 4

[LotNumber]: 1

[TitleContract]: Contact Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Key Answering Systems Ltd

6366705L

1G The Atrium

Cork

T23T2VY

[AddressPhone]: +353 214824300

[AddressEmail]: patkeogh@aremaconnect.com

[Nutscode]: IE - IRELAND

[Internet]: http://www.aremaconnect.com

[AwardedSme] : [Yes]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 77000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 5

[LotNumber]: 1

[TitleContract]: Contact Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

RigneyDolphin Group

IE65925471

Units 10/11 IDA Industrial Estate

Waterford

Cork Road, Waterford

[AddressPhone]: +353 51590000

[AddressEmail]: kevin.kehoe@rigneydolphin.ie

[AddressFax]: +353 51590000

[Nutscode]: IE - IRELAND

[Internet]: http://www.rigneydolphin.ie

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 77000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 6

[LotNumber]: 1

[TitleContract]: Contact Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Servisource Recruitment

297476

Quayside Business Park

Dundalk

Mill Street

[AddressPhone]: +353 861696366

[AddressEmail]: efitzgerald@servisource.ie

[Nutscode]: IE - IRELAND

[Internet]: http://www.servisource.ie

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 77000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 7

[LotNumber]: 2

[TitleContract]: Document Managment and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

eDocs

9734420t

Abbeyhall Studios, Newtown Road

Celbridge

Kildare

[AddressPhone]: +353 19015535

[AddressEmail]: carl@edocs.ie

[Nutscode]: IE - IRELAND

[Internet]: http://www.edocs.ie

[AwardedSme] : [Yes]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 2000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 8

[LotNumber]: 2

[TitleContract]: Document Managment and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Iron Mountain Ireland Limited

236398

Damastown Rise, Damastown Ave, Damastown Industrial Estate

Dublin

Dublin 15

[AddressPhone]: +353 018613900

[AddressEmail]: blamberton@ironmountain.co.uk

[Nutscode]: IE - IRELAND

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 2000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 9

[LotNumber]: 2

[TitleContract]: Document Managment and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

27/10/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Kefron Limited

6549412n

53 Park West Road, Park West

Dublin 12

Dublin

[AddressPhone]: +353 014380200

[AddressEmail]: vgrover@kefron.com

[Nutscode]: IE - IRELAND

[Internet]: http://www.kefron.ie

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 2000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 10

[LotNumber]: 3

[TitleContract]: Data Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

23/12/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Abtran

260018

Blackrock Business Park

Cork

Bessboro Road

[AddressPhone]: +353 0212301800

[AddressEmail]: tenders@abtran.com

[AddressFax]: +353 0212301801

[Nutscode]: IE - IRELAND

[Internet]: http://www.abtran.com

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 1000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 11

[LotNumber]: 3

[TitleContract]: Data Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

23/12/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

eDocs

9734420t

Abbeyhall Studios, Newtown Road

Celbridge

Kildare

[AddressPhone]: +353 19015535

[AddressEmail]: carl@edocs.ie

[Nutscode]: IE - IRELAND

[Internet]: http://www.edocs.ie

[AwardedSme] : [Yes]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 1000000.00 EUR

[Section5]: [AwardOfContract]

[ContractNumber]: 12

[LotNumber]: 3

[TitleContract]: Data Management and Related Admin Services

[AwardConfirm]: [Yes]

V.2)

[AwardOfContract]

V.2.1)

[DateAward]

23/12/2020

V.2.2)

[AwardOffersInfo]

[OffersReceived]: 11

[OffersReceivedElectronic]: 11

[AwardedGroup] : [No]

V.2.3)

[AwardedToName]

Kefron Limited

6549412n

53 Park West Road, Park West

Dublin 12

Dublin

[AddressPhone]: +353 014380200

[AddressEmail]: vgrover@kefron.com

[Nutscode]: IE - IRELAND

[Internet]: http://www.kefron.ie

[AwardedSme] : [No]

V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]: 1000000.00 EUR

[Section6]: [InfoComplement]

VI.3)

[InfoAdditional]

Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT #166708).

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court of Ireland

Dublin

VI.4.3)

[AppealsLodging]

[AppealsDeadline]:

Please consult your own legal advisors

Contract award notice

Information

Contract award notice

[NoticeContractAward]