Date of dispatch of this notice: 26/02/2021
External Reference: 2021-224070
TED Reference: 2021/S 043-108842
Contract award notice - utilities
Information
Published
Contract award notice - utilities
Contract award notice – utilities
Results of the procurement procedure
Services
Directive 2014/25/EU
Section I: Contracting entity
I.1)
Name and addresses
EirGrid plc
N/A
Block 2 - The Oval, 160 Shelbourne Road
Ballsbridge
Dublin 4
IE
Contact person:
Liam Mac Laughlin
Telephone:
+353 12370125
E-mail:
liam.maclaughlin@eirgrid.com
Internet address(es):
Main address:
http://www.eirgrid.com
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/219
I.6)
Main activity
Electricity
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Customer Relationship Management System (CRM) with Support and Maintenance
Reference number:
ENQEIR667
II.1.2)
Main CPV code
72263000
-
Software implementation services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with Support and Maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and Support and Maintenance we wish to procure. It also provides information about the selection procedure being used to qualify Candidates.
The Framework Agreement period will be for an initial duration of four years with the option to extend annually for up to an additional four years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
The Framework Agreement period will be for an initial duration of four years with the option to extend annually for up to an additional four years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement ( Agree to publish? yes )
Value excluding VAT:
3200000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
72261000
-
Software support services
72263000
-
Software implementation services
72266000
-
Software consultancy services
48445000
-
Customer Relation Management software package
II.2.3)
Place of performance
Main site or place of performance:
Ireland and Northern Ireland
II.2.4)
Description of the procurement
The Scope of Requirements is expected to include, but is not limited to the supply of a Customer Relationship Management System and Support and Maintenance for the Eirgrid Group.
This is expected to include, but is not limited to the following:
• Provision and implementation of a Cloud Based Enterprise CRM Product
• EirGrid requires an inclusive support agreement for CRM that in addition to standard system / application support recognises the need for user application support. This will include, but not be limited to, the following related services:
o Access to an Online Customer Support Portal to log incidents and requests
o Remote and, when requested, on-site support
o Core Support Hours: 9am to 5pm Monday to Friday
• Licensing: Successful Tenderer will be expected to manage CRM licence allocation / removal to ensure optimal use / lowest cost of ownership for EirGrid
• Training to EirGrid staff 16 hours per month
• Reporting on Support Performance based on SLA agreed at Contract signing
• Face to face meetings
• Support and advice on system Infrastructure for Production, Pre-Production and Test environments etc.
Day Rate Consultancy Services relating to:
• Delivery of future phases of CRM using day rates agreed in Framework/Contract
• Advice and Guidance in relation to the future Roadmap for the CRM System
• Product Upgrades
• Change Requests
• Project Specific Training
This is expected to include, but is not limited to the following:
• Provision and implementation of a Cloud Based Enterprise CRM Product
• EirGrid requires an inclusive support agreement for CRM that in addition to standard system / application support recognises the need for user application support. This will include, but not be limited to, the following related services:
o Access to an Online Customer Support Portal to log incidents and requests
o Remote and, when requested, on-site support
o Core Support Hours: 9am to 5pm Monday to Friday
• Licensing: Successful Tenderer will be expected to manage CRM licence allocation / removal to ensure optimal use / lowest cost of ownership for EirGrid
• Training to EirGrid staff 16 hours per month
• Reporting on Support Performance based on SLA agreed at Contract signing
• Face to face meetings
• Support and advice on system Infrastructure for Production, Pre-Production and Test environments etc.
Day Rate Consultancy Services relating to:
• Delivery of future phases of CRM using day rates agreed in Framework/Contract
• Advice and Guidance in relation to the future Roadmap for the CRM System
• Product Upgrades
• Change Requests
• Project Specific Training
II.2.5)
Award criteria ( Agree to publish? yes )
Criteria below
Quality criterion
-
Name:
Approach and Methodology
/
Weighting:
22%
Quality criterion
-
Name:
Solution Operation and Use
/
Weighting:
8%
Quality criterion
-
Name:
Compliance with Technical Requirements
/
Weighting:
20%
Quality criterion
-
Name:
Resources
/
Weighting:
20%
Price
-
Weighting:
30%
II.2.11)
Information about options
Options:
yes
Description of options:
The initial contract period envisaged is four years with the possibility to extend annually up to a further four years, subject always to the satisfactory performance of the supplier.
The estimated spend of 3,200,000 EUR is taking into account the full duration of the contract including the possible extensions.
Under Article 50.F as set out in Council Directive 2014/25/EU as transposed into Irish law by the European Union Award of Contracts by Utility Undertakings) Regulations 2016 (S.I. 286 of 2016) (the “Regulations”) and given the complexity of EirGrid system set-up, the software installed may become embedded into EirGrid systems architecture. This may lead to future contracts for continuous support. Therefore EirGrid may award future contracts for continuous support up to the maximum allowed 20 years, subject always to the satisfactory performance of the supplier.
The estimated spend of 3,200,000 EUR is taking into account the full duration of the contract including the possible extensions.
Under Article 50.F as set out in Council Directive 2014/25/EU as transposed into Irish law by the European Union Award of Contracts by Utility Undertakings) Regulations 2016 (S.I. 286 of 2016) (the “Regulations”) and given the complexity of EirGrid system set-up, the software installed may become embedded into EirGrid systems architecture. This may lead to future contracts for continuous support. Therefore EirGrid may award future contracts for continuous support up to the maximum allowed 20 years, subject always to the satisfactory performance of the supplier.
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
no
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Negotiated procedure with prior call for competition
IV.1.3)
Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 073-174046
Section V: Award of contract
Contract No: 1
Title: Customer Relationship Management System (CRM) with Support and Maintenance
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
26/02/2021
V.2.3)
Name and address of the contractor ( Agree to publish? yes )
Storm Technology Ltd
IE 8228144P
Capel Building, Marys Abbey,
Dublin 7
Dublin
IE
Telephone:
+353 15242310
E-mail:
kflannery@storm.ie
Internet address:
http://www.storm.ie
The contractor is an SME : yes
V.2.4)
Information on value of the contract/lot (excluding VAT) ( Agree to publish? yes )
Initial estimated total value of the contract/lot:
3200000.00
EUR
Total value of the contract/lot:
3200000.00
EUR
Section VI: Complementary information
VI.3)
Additional information
1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The Contracting Authority will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this service.
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested.
6) If for any reason it is not possible to award the contract one or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate.
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended.
9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
2) This is the sole call for competition for this service.
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested.
6) If for any reason it is not possible to award the contract one or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate.
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words “or equivalent” will always be appended.
9) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
VI.4)
Procedures for review
VI.4.1)
Review body
The High Court
Four Courts
Dublin
7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
The Contracting Authority will not conclude this contract to which a standstill period applies in accordance with Council Directive 2014/25/EU, until after the expiry of the standstill period which commences on the day following the date of notification on concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation in this contract.
VI.4.4)
Service from which information about the review procedure may be obtained
Central Office of the High Courts
Ground Floor, East Winng, Inns Quay
Dublin
7
IE
Telephone:
+353 18886000
Internet address:
http://www.courts.ie