ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 28/11/2020

External Reference: 2020-285425

TED Reference: 2020/S 232-572434

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Employment Affairs and Social Protection
N/A
College Road
Sligo
IE
IE
[Contactpoint]: Eimear Sullivan
[AddressPhone]: +353 719148557
[AddressEmail]: eimear.sullivan@welfare.ie
[Internets]:
[UrlGeneral]: https://www.gov.ie/en/organisation/department-of-social-protection/
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

I.4)

[CaType]

[MaintypeMinistry]
I.5)

[Mainactivity]

[MainactivSocial]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

The provision of Customer Service Benchmark Reporting
II.1.2)

[CpvMain]

79342310  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the Contracting Authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  75000.00  EUR
II.2)

[Description]

II.2.2)

[CpvAdditional]

79311000  - 
79311300  - 
79342311  - 
II.2.4)

[DescrProcurement]

The production of an annual quantative and qualatitive customer service/satisfaction survey and report for the Contracting Authority to include in-depth analysis of customer satisfaction with the Department of Employment Affairs and Social Protection's services in a comparative context.
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Detailed statement of suitability, approach and methodology  /  [Weighting]:  400
[AwardCriterionQuality]  -  [AwardCriterionName]:  Composition and quality of proposed team  /  [Weighting]:  200
[AwardLowestCost]  -  [AwardCriterionName]:  Cost of delivery of annual report  /  [Weighting]:  350
[AwardLowestCost]  -  [AwardCriterionName]:  Hourly cost of consultancy hours  /  [Weighting]:  50
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2019/S 242-594853

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: The provision of Customer Service Benchmark Reporting

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

03/03/2020
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  2
[OffersReceivedElectronic]:  2
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

RED C Research and Marketing Ltd
ie6391854v
Ground Floor, Block G, Eastpoint Busines Park
Dublin
Dublin
IE
[AddressPhone]: +353 18186316
[AddressEmail]: bryan@redcresearch.ie
[Internet]: http://www.redcresearch.ie

[AwardedSme] : [No]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueTotalFinal]:  75000.00  EUR

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

High Court
Ground Floor, East Wing, Four Courts, Inns Quay
Dublin 7
IE
[AddressPhone]: +353 18886458
[AddressEmail]: HighCourtCentralOffice@courts.ie