Date of dispatch of this notice: 17/10/2020
Expire date: 17/11/2020
External Reference: 2020-284011
TED Reference: 2020/S 204-496620
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
National Council for Special Education
N/A
1 - 2 Mill Street
Trim
IE
[Contactpoint]:
Rowan Dardis
[AddressPhone]:
+353 16033269
[AddressEmail]:
rowan.dardis@ncse.ie
[Internets]:
[UrlGeneral]:
http://www.ncse.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/556
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176016&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[MaintypeNatagency]
I.5)
[Mainactivity]
[MainactivEducation]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Provision of a Case Management System
[Fileref]:
Case Management System
II.1.2)
[CpvMain]
72313000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
Provision of a Case Management System for NCSE
The NCSE provide support to almost 4,000 schools in the Republic of Ireland. NCSE are looking to procure an online Case Management System that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own Customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The Case Management System will also have an Admin portal, where NCSE staff(agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the Case Management System before closing the support ticket.
The NCSE provide support to almost 4,000 schools in the Republic of Ireland. NCSE are looking to procure an online Case Management System that allows each school submit online support requests to the NCSE. Each school will have a unique login on the system that gives them access to their own Customer portal where they can submit support requests and also monitor support requests they have already submitted to the NCSE. Each support request is assigned a unique ticket number. The Case Management System will also have an Admin portal, where NCSE staff(agents) will receive the support tickets submitted by the school. These tickets will be automatically assigned to them based on information submitted by the school when the school raises the support ticket. These staff(agents) will then process the support ticket and feedback to the school using the Case Management System before closing the support ticket.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 250000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
48611000
-
48612000
-
72250000
-
72253000
-
72253100
-
72314000
-
72316000
-
72317000
-
72318000
-
72322000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Trim
II.2.4)
[DescrProcurement]
Provision of Case Management System to NCSE
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 250000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
24
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
The Contracting Authority reserves the right to extend the term of the contract for a period of 1 year with a maximum of 2 such extensions on the same terms and conditions, subject to the Contracting Authority's obligations at law.
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
Provision of Case Management System to NCSE
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
17/11/2020
[Time]:
18:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.7)
[OpeningConditions]
[Date]:
17/11/2020
[Time]:
18:00
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.2)
[InfoEworkflow]
[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
The High Court of Ireland
Dublin
IE
VI.4.3)
[AppealsLodging]
[AppealsDeadline]:
Please consult with your own legal advisors