ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 17/10/2020

Expire date: 16/11/2020

External Reference: 2020-270432

TED Reference: 2020/S 198-480296

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Office of the Ombudsman
N/A
6 Earlsfort Terrace
Dublin
Dublin 2
IE
[Contactpoint]: Ciaran O Donohoe
[AddressPhone]: +353 16395690
[AddressEmail]: ciaran.odonohoe@ombudsman.ie
[Internets]:
[UrlGeneral]: https://www.ombudsman.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/464

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=175401&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypeNatagency]
I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Provision of CRM Dynamics Support and Development Services for the Office of the Ombudsman
II.1.2)

[CpvMain]

72590000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The Office of the Ombudsman requires:
1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments;(iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 400000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

72910000  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Dublin 2 D02 W773
II.2.4)

[DescrProcurement]

The Office of the Ombudsman requires:
1. Support and maintenance of its CRM Dynamics Environment, based on agreed SLA
2. CRM Dynamics development services on an agreed drawdown days’ basis for: (i) Development and enhancement of current environment; (ii) Planned upgrades to the existing environment; (iii) Patching of the environments; (iv) Integration to our records management system (SharePoint) and websites as required; and, (v) Advice and skills transfer to Ombudsman ICT Staff.
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 400000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 39
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
All contract renewals will be handled via new RFT process within final six months prior to contract end date
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.12)

[ElectronicCatalogue]

[ElectronicCatalogueRequired]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]
II.2.14)

[InfoAdditional]

Attached as document

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.1)

[SituationPersonalIncl]

[InfoEvaluatingRequir]:  Per RFT
III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

III.2.3)

[StaffResponsible]

[StaffResponsibleIndicate]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  16/11/2020
[Time]:  12:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 39  ([FromStatedDate])
IV.2.7)

[OpeningConditions]

[Date]:  16/11/2020
[Time]:  12:00

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.2)

[InfoEworkflow]

[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2
Dublin 2
D02 W773
IE
[AddressPhone]: +353 16395600
[AddressEmail]: liam.duffy@ombudsman.ie
[Internet]: https://www.ombudsman.ie/contact/

VI.4.3)

[AppealsLodging]

[AppealsDeadline]: 
Notifications for Review to Liam Duffy, Office of the Ombudsman. Appeals must be received within a two week period following notification of the award of the contract.