ETENDERS

Contract notice - utilities

Information

Published

Date of dispatch of this notice: 31/08/2020

Expire date: 01/10/2020

External Reference: 2020-284090

TED Reference: 2020/S 172-416725

Contract notice - utilities

Contract notice – utilities

Services

Directive 2014/25/EU

Section I: Contracting entity

I.1)

Name and addresses

Iarnród Eireann-Irish Rail
IE 4812851 O
Connolly Station,
Dublin
Dublin
IE
Contact person: Tommy Conlon
Telephone: +353 017033539
E-mail: tommy.conlon@irishrail.ie
Internet address(es):
Main address: http://www.irishrail.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172913&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=172913&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.6)

Main activity

Railway services

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

Emergency Call Centre - Incident Room
Reference number:  7569
II.1.2)

Main CPV code

79430000  -  Crisis management services
II.1.3)

Type of contract

Services
II.1.4)

Short description

Iarnród Éireann IÉ are required under EU & Irish legislation to have in place a Safety Management System which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from - Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner.
II.1.5)

Estimated total value

Value excluding VAT: 350000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

79512000  -  Call centre
79430000  -  Crisis management services
II.2.4)

Description of the procurement

Iarnród Éireann IÉ are required under EU & Irish legislation to have in place a Safety Management System which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from - Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner. While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 350000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: no
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)

Additional information

While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.3)

Technical and professional ability

List and brief description of selection criteria:  
The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

For full details, please download a copy of the attached Pre-Qualification Questionnaire.

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Negotiated procedure with prior call for competition
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  01/10/2020
Local time:  12:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.3)

Additional information

While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.
VI.4)

Procedures for review

VI.4.1)

Review body

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie

VI.4.2)

Body responsible for mediation procedures

The High Court
Dublin
IE

VI.4.4)

Service from which information about the review procedure may be obtained

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
Telephone: +353 18886511
E-mail: HighCourtCentralOffice@courts.ie
Fax: +353 18886125
Internet address: http://www.courts.ie