ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 27/07/2020

Expire date: 27/08/2020

External Reference: 2020-268828

TED Reference: 2020/S 146-359578

Contract notice

Contract notice

Directive 2014/24/EU

Section I: Contracting authority

I.1)

Name and addresses

Environmental Protection Agency
N/A
Headquarters
Johnstown Castle Estate
PO Box 3000
IE
Contact person: Margaret Kinsella
Telephone: +353 05360600
E-mail: M.Kinsella@epa.ie
Internet address(es):
Main address: http://www.epa.ie
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334

I.3)

Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE
Additional information can be obtained from
the abovementioned address:  
Tenders or requests to participate must be submitted
electronically via:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE
Tenders or requests to participate must be submitted
to the abovementioned address
I.4)

Type of the contracting authority

Body governed by public law
I.5)

Main activity

Environment

Section II: Object

II.1)

Scope of the procurement

II.1.1)

Title

IT Service Management Tool Selection for Service Desk
II.1.2)

Main CPV code

72222300  -  Information technology services
II.1.3)

Type of contract

Services
II.1.4)

Short description

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
II.1.5)

Estimated total value

Value excluding VAT: 250000.00  EUR
II.1.6)

Information about lots

This contract is divided into lots: no
II.2)

Description

II.2.2)

Additional CPV code(s)

48000000  -  Software package and information systems
48150000  -  Industrial control software package
48217100  -  Mainframe transaction processing software package
48219300  -  Administration software package
48422000  -  Software package suites
48451000  -  Enterprise resource planning software package
48517000  -  IT software package
48700000  -  Software package utilities
48900000  -  Miscellaneous software package and computer systems
48920000  -  Office automation software package
50312600  -  Maintenance and repair of information technology equipment
72212330  -  Scheduling and productivity software development services
72222300  -  Information technology services
72267100  -  Maintenance of information technology software
72267200  -  Repair of information technology software
II.2.3)

Place of performance

Main site or place of performance:  
Wexford
II.2.4)

Description of the procurement

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.
II.2.5)

Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)

Estimated value

Value excluding VAT: 250000.00  EUR
II.2.7)

Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48
This contract is subject to renewal: yes
Description of renewals:  
6 * 12 Month extensions
II.2.10)

Information about variants

Variants will be accepted: no
II.2.11)

Information about options

Options: yes
Description of options:
6 * 12 months extensions
II.2.13)

Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

Section III: Legal, economic, financial and technical information

III.1)

Conditions for participation

III.1.1)

Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:  As detailed in the tender documentation available to download from www.etenders.gov.ie
III.1.2)

Economic and financial standing

List and brief description of selection criteria:  
As detailed in the tender documentation available to download from www.etenders.gov.ie
Minimum level(s) of standards possibly required:  
As detailed in the tender documentation available to download from www.etenders.gov.ie
III.1.3)

Technical and professional ability

List and brief description of selection criteria:  
As detailed in the tender documentation available to download from www.etenders.gov.ie
Minimum level(s) of standards possibly required:  
As detailed in the tender documentation available to download from www.etenders.gov.ie
III.2)

Conditions related to the contract

III.2.2)

Contract performance conditions

As detailed in the tender documentation available to download from www.etenders.gov.ie
III.2.3)

Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1)

Description

IV.1.1)

Type of procedure

Open procedure
IV.1.8)

Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement : no
IV.2)

Administrative information

IV.2.2)

Time limit for receipt of tenders or requests to participate

Date:  27/08/2020
Local time:  13:00
IV.2.4)

Languages in which tenders or requests to participate may be submitted

English
IV.2.6)

Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until:  27/08/2021
IV.2.7)

Conditions for opening of tenders

Date:  27/08/2020
Local time:  13:00

Section VI: Complementary information

VI.1)

Information about recurrence

This is a recurrent procurement:  no
VI.4)

Procedures for review

VI.4.1)

Review body

High Court
Four Courts
Dublin
7
IE
Telephone: +353 18886000
E-mail: highcourtcentraloffice@courts.ie
Internet address: http://www.courts.ie

VI.4.4)

Service from which information about the review procedure may be obtained

Consult legal advisor
As applicable
IE