[Publication]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Environmental Protection Agency

N/A

Headquarters

Johnstown Castle Estate

PO Box 3000

IE

[Contactpoint]: Margaret Kinsella

[AddressPhone]: +353 05360600

[AddressEmail]: M.Kinsella@epa.ie

[Internets]:

[UrlGeneral]: http://www.epa.ie

[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/334

I.3)

[InfoTendering]

[AddressObtainDocs]:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE

[AddressFurtherinfo]

[AsContactsAbove]:

[AddressSendTendersRequest]

[AddressSendTenders]: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=171201&B=ETENDERS_SIMPLE

[AddressSendTendersRequest]

[AddressToAbove]

I.4)

[CaType]

[MaintypePublicbody]

I.5)

[Mainactivity]

[MainactivEnvironment]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

IT Service Management Tool Selection for Service Desk

II.1.2)

[CpvMain]

72222300 -

II.1.3)

[TypeContract]

[Services]

II.1.4)

[DescrShort]

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.

II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 250000.00 EUR

II.1.6)

[LotsInfo]

[DivisionLots]: [No]

II.2)

[Description]

II.2.2)

[CpvAdditional]

48000000 -

48150000 -

48217100 -

48219300 -

48422000 -

48451000 -

48517000 -

48700000 -

48900000 -

48920000 -

50312600 -

72212330 -

72222300 -

72267100 -

72267200 -

II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:

Wexford

II.2.4)

[DescrProcurement]

The EPA now requires a Service Desk tool that will work with the current team structure and reporting requirements while aligned to ITSM methodologies and the IT Infrastructure Library (ITIL) framework. The outcome will lead to a single system of record to allow the processing of calls/requests to be effective and efficient and help build and define further ICT services across the wider ICT team.

II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]

II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 250000.00 EUR

II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 48

[RenewalsSubject]: [Yes]

[RenewalsDescr]:

6 * 12 Month extensions

II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]

II.2.11)

[OptionsInfo]

[Options]: [Yes]

[OptionsDescr]:

6 * 12 months extensions

II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.1)

[SituationPersonalIncl]

[InfoEvaluatingRequir]: As detailed in the tender documentation available to download from www.etenders.gov.ie

III.1.2)