Date of dispatch of this notice: 07/04/2020
External Reference: 2020-219111
TED Reference: 2020/S 071-169347
Contract award notice
Information
Published
Contract award notice
Contract award notice
Results of the procurement procedure
Directive 2014/24/EU
Section I: Contracting authority
I.1)
Name and addresses
Sustainable Energy Authority of Ireland
N/A
Wilton Park House
Dublin
Wilton Place
IE
Contact person:
Nathalie Sheridan
Telephone:
+353 018082169
E-mail:
nathalie.sheridan@seai.ie
Internet address(es):
Main address:
http://www.seai.ie
Address of the buyer profile:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1188
I.4)
Type of the contracting authority
Body governed by public law
I.5)
Main activity
Other activity:
Sustainable Energy
Section II: Object
II.1)
Scope of the procurement
II.1.1)
Title
Outsourced Business Process Services to Support SEAI Programmes
II.1.2)
Main CPV code
72253000
-
Helpdesk and support services
II.1.3)
Type of contract
Services
II.1.4)
Short description
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future.The objective of this RFT was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is €12,000,000
For more information, please refer to the notice published on www.etenders.gov.ie
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.The estimated value of the contract is €12,000,000
For more information, please refer to the notice published on www.etenders.gov.ie
II.1.6)
Information about lots
This contract is divided into lots:
no
II.1.7)
Total value of the procurement
Value excluding VAT:
12000000.00
EUR
II.2)
Description
II.2.2)
Additional CPV code(s)
72253100
-
Helpdesk services
75112000
-
Administrative services for business operations
79000000
-
Business services: law, marketing, consulting, recruitment, printing and security
79342300
-
Customer services
79342320
-
Customer-care services
79400000
-
Business and management consultancy and related services
79500000
-
Office-support services
79512000
-
Call centre
II.2.3)
Place of performance
Main site or place of performance:
Ireland
II.2.4)
Description of the procurement
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
For more information, please refer to the notice published on www.etenders.gov.ie
The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.
The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance.
For more information, please refer to the notice published on www.etenders.gov.ie
II.2.5)
Award criteria
Criteria below
Quality criterion
-
Name:
Tenderers should demonstrate an understanding of the context of the work and SEAIs requirements for OBP Services
/
Weighting:
50
Quality criterion
-
Name:
Quality and merit of the tenderers general service centre capabilities, resources and working methods
/
Weighting:
70
Quality criterion
-
Name:
Quality and merit of the design
/
Weighting:
100
Quality criterion
-
Name:
Demonstrated ability to provide and deliver on programme specific tasks and activities
/
Weighting:
60
Quality criterion
-
Name:
Quality and merit of the approach for the implementation and transition
/
Weighting:
50
Quality criterion
-
Name:
Quality and merit of the approach to service centre management and operation
/
Weighting:
60
Quality criterion
-
Name:
Quality and merit of the proposed service approach, including the experience and qualifications of key staff
/
Weighting:
100
Quality criterion
-
Name:
Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs, resource bottlenecks and risks.
/
Weighting:
50
Quality criterion
-
Name:
Quality and merit of the approach.
/
Weighting:
20
Quality criterion
-
Name:
Quality and merit of the approach.
/
Weighting:
50
Quality criterion
-
Name:
Tenderers should outline four (4) challenges/risks associated with Delivery of the OBP Support Services, and clearly articulate the mitigation strategy for each identified risk.
/
Weighting:
40
Cost criterion
-
Name:
Cost
/
Weighting:
350
II.2.11)
Information about options
Options:
no
II.2.13)
Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
yes
Identification of the project:
ERDF
Section IV: Procedure
IV.1)
Description
IV.1.1)
Type of procedure
Open procedure
IV.1.8)
Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
: yes
IV.2)
Administrative information
IV.2.1)
Previous publication concerning this procedure
Notice number in the OJ S: 2019/S 140-345223
Section V: Award of contract
Contract No: 1
Title: Outsourced Business Process Services to Support SEAI Programmes
V.2)
Award of contract
V.2.1)
Date of conclusion of the contract
31/03/2020
V.2.2)
Information about tenders
Number of tenders received:
3
Number of tenders received by electronic means:
3
The contract has been awarded to a group of economic operators
:
noV.2.3)
Name and address of the contractor
Fexco Unlimited Company
Fexco Financial Services Centre, Iveragh Road, Killorglin
Kerry
IE
The contractor is an SME : no
V.2.4)
Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
12000000.00
EUR
Total value of the contract/lot:
13595428.00
EUR
Section VI: Complementary information
VI.4)
Procedures for review
VI.4.1)
Review body
High Court
Four Courts, Inns Quay
Dublin 7
IE
E-mail:
HighCourtCentralOffice@courts.ie
Internet address:
www.courts.ie
VI.4.3)
Review procedure
Precise information on deadline(s) for review procedures:
High Court of Ireland