ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 15/01/2020

Expire date: 21/02/2020

External Reference: 2020-214535

TED Reference: 2020/S 010-019615

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Department of Employment Affairs and Social Protection
N/A
College Road
Sligo
IE
IE
[Contactpoint]: Donn Maguire
[AddressPhone]: +353 17042095
[AddressEmail]: donn.maguire@welfare.ie
[Internets]:
[UrlGeneral]: http://www.welfare.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=160682&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypeMinistry]
I.5)

[Mainactivity]

[MainactivSocial]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
II.1.2)

[CpvMain]

79512000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 360000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

64210000  - 
64214200  - 
64220000  - 
79500000  - 
79511000  - 
II.2.4)

[DescrProcurement]

The provision of expert consultancy to DEASP to support the design, structure and processes for new and existing customer contact centres within DEASP, with a view to delivering measureable improvements in the quality of the customer experience provided by DEASP.
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 120000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 24
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
The Contracting Authority reserves the right to extend the Term for a period or periods of up to one year with a maximum of two such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [No]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  14/02/2020
[Time]:  15:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 12  ([FromStatedDate])
IV.2.7)

[OpeningConditions]

[Date]:  14/02/2020
[Time]:  15:00
[OpeningPlace]:  
Online Tender Box

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

High Court
Four Courts, Inns Quay
Dublin 7
IE