Date of dispatch of this notice: 29/10/2019
External Reference: 2019-283689
TED Reference: 2019/S 211-517827
Contract award notice
Information
Published
Contract award notice
[NoticeContractAward]
[NoticeContractAwardSub]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Enable Ireland Disability Services Ltd
N/A
32F Rosemount Park Drive
Ballycoolin Road
Rosemount Business P
IE
[Contactpoint]:
Ed Meagher
[AddressPhone]:
+353 12184109
[AddressEmail]:
emeagher@enableireland.ie
[Internets]:
[UrlGeneral]:
http://www.enableireland.ie/
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255
I.4)
[CaType]
[MaintypePublicbody]
I.5)
[Mainactivity]
[MainactivHealth]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Provision of IT Managed Services to Enable Ireland
[Fileref]:
EI - IT Managed Services
II.1.2)
[CpvMain]
72222300
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1 - IT Managed Services
Lot 2 - On-Site Helpdesk Personnel
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
Lot 1 - IT Managed Services
Lot 2 - On-Site Helpdesk Personnel
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
II.1.6)
[LotsInfo]
[DivisionLots]:
[Yes]
II.2)
[Description]
II.2.1)
[TitleContract]
IT Managed Services
[LotNumber]:
1
II.2.2)
[CpvAdditional]
48800000
-
50312600
-
72267100
-
72500000
-
72510000
-
72540000
-
72590000
-
72600000
-
72610000
-
72710000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Ireland
II.2.4)
[DescrProcurement]
The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
• National Data Centre
• Office 365
• Intranet
• Software Support
• Citrix
• System Administration
• Network Support
• Security Services
• Data Backups
• Support and Maintenance Services
• Service Management
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
• Data Centre Upgrade
• Hardware Upgrade
• Backup System Replacement
• Migration to Cloud
• Managed Security Incident and Event Management Service (SIEM)
• National Data Centre
• Office 365
• Intranet
• Software Support
• Citrix
• System Administration
• Network Support
• Security Services
• Data Backups
• Support and Maintenance Services
• Service Management
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
• Data Centre Upgrade
• Hardware Upgrade
• Backup System Replacement
• Migration to Cloud
• Managed Security Incident and Event Management Service (SIEM)
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
IT Strategy
/
[Weighting]:
15
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of Service & delivery
/
[Weighting]:
20
[AwardCriterionQuality]
-
[AwardCriterionName]:
Viability of Tender
/
[Weighting]:
5
[AwardCriterionQuality]
-
[AwardCriterionName]:
Project Managemnent
/
[Weighting]:
5
[AwardCriterionQuality]
-
[AwardCriterionName]:
ISO Standards
/
[Weighting]:
5
[Price]
-
[Weighting]:
50
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2)
[Description]
II.2.1)
[TitleContract]
On-Site Helpdesk Personnel
[LotNumber]:
2
II.2.2)
[CpvAdditional]
48800000
-
50312600
-
72267100
-
72500000
-
72510000
-
72540000
-
72590000
-
72600000
-
72610000
-
72710000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Dublin, Ireland
II.2.4)
[DescrProcurement]
Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.
The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
II.2.5)
[AwardCriteria]
[AwardCriteriaBelow]
[AwardCriterionQuality]
-
[AwardCriterionName]:
Quality of Service & Delivery
/
[Weighting]:
10
[AwardCriterionQuality]
-
[AwardCriterionName]:
Viability of Tender
/
[Weighting]:
5
[AwardCriterionQuality]
-
[AwardCriterionName]:
ISO Standards
/
[Weighting]:
5
[Price]
-
[Weighting]:
80
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.1)
[PubPrevious]
[NumberOj]: 2019/S 209-510747
[Section5]: [AwardOfContract]
[ContractNumber]: 1
[TitleContract]: IT Managed Services
V.1)
[AwardNoawardInfo]
[AwardNoaward]
[AwardDiscontinued][Section5]: [AwardOfContract]
[ContractNumber]: 2
[TitleContract]: On-Site Helpdesk Personnel
V.1)
[AwardNoawardInfo]
[AwardNoaward]
[AwardDiscontinued][Section6]: [InfoComplement]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
Noreen Dempsey
Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road,
Dublin 11
IE
[AddressEmail]:
ndempsey@enableireland.ie