ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 24/10/2019

Expire date: 29/11/2019

External Reference: 2019-271665

TED Reference: 2019/S 209-510747

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Enable Ireland Disability Services Ltd
N/A
32F Rosemount Park Drive
Ballycoolin Road
Rosemount Business P
IE
[Contactpoint]: Ed Meagher
[AddressPhone]: +353 12184109
[AddressEmail]: emeagher@enableireland.ie
[Internets]:
[UrlGeneral]: http://www.enableireland.ie/
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivHealth]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Provision of IT Managed Services to Enable Ireland
[Fileref]:  EI - IT Managed Services
II.1.2)

[CpvMain]

72222300  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1 - IT Managed Services
Lot 2 - On-Site Helpdesk Personnel
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 750000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [Yes]
[LotsSubmittedFor]  [LotsAll]
II.2)

[Description]

II.2.1)

[TitleContract]

IT Managed Services
[LotNumber]:  1
II.2.2)

[CpvAdditional]

48800000  - 
50312600  - 
72267100  - 
72500000  - 
72510000  - 
72540000  - 
72590000  - 
72600000  - 
72610000  - 
72710000  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Ireland
II.2.4)

[DescrProcurement]

The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
• National Data Centre
• Office 365
• Intranet
• Software Support
• Citrix
• System Administration
• Network Support
• Security Services
• Data Backups
• Support and Maintenance Services
• Service Management
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
• Data Centre Upgrade
• Hardware Upgrade
• Backup System Replacement
• Migration to Cloud
• Managed Security Incident and Event Management Service (SIEM)
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 450000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 36
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [Yes]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]
II.2)

[Description]

II.2.1)

[TitleContract]

On-Site Helpdesk Personnel
[LotNumber]:  2
II.2.2)

[CpvAdditional]

48800000  - 
50312600  - 
72267100  - 
72500000  - 
72510000  - 
72540000  - 
72590000  - 
72600000  - 
72610000  - 
72710000  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Dublin, Ireland
II.2.4)

[DescrProcurement]

Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.
The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 300000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 36
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  29/11/2019
[Time]:  17:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DurationMonths] : 3  ([FromStatedDate])
IV.2.7)

[OpeningConditions]

[Date]:  29/11/2019
[Time]:  17:00

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

Noreen Dempsey
Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road,
Dublin 11
IE
[AddressEmail]: ndempsey@enableireland.ie