Date of dispatch of this notice: 04/10/2019
Expire date: 04/11/2019
External Reference: 2019-283113
TED Reference: 2019/S 194-471825
Contract notice
Information
Published
Contract notice
[NoticeContract]
[Directive201424]
[Section1]: [Ca]
I.1)
[NameAddressContact]
Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála
N/A
80 St Stephen's Green
Dublin
Dublin
IE
[Contactpoint]:
Dubheasa Kennedy
[AddressPhone]:
+353 14082333
[AddressEmail]:
dubheasa.kennedy@dfa.ie
[Internets]:
[UrlGeneral]:
http://www.dfa.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/246
I.2)
[JointProcurement]
[JointProcurementCentral]
I.3)
[InfoTendering]
[AddressObtainDocs]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=154930&B=ETENDERS_SIMPLE[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=154930&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)
[CaType]
[MaintypeMinistry]
I.5)
[Mainactivity]
[MainactivGeneral]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Provision of a Webchat Platform to the Passport Service
II.1.2)
[CpvMain]
48500000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
Request for Tenders for the provision of a Webchat Platform to the Department of Foreign Affairs and Trade Passport Service.
In summary, the Services comprise:
A cloud based webchat solution for the Customer Service Hub within the Passport Service.
The goals of this tender are:
To deliver a webchat Solution which enables the recording, tracking, and reporting of customer queries.
Enables the development of canned responses for high volume query types, providing consistency in service delivery.
In summary, the Services comprise:
A cloud based webchat solution for the Customer Service Hub within the Passport Service.
The goals of this tender are:
To deliver a webchat Solution which enables the recording, tracking, and reporting of customer queries.
Enables the development of canned responses for high volume query types, providing consistency in service delivery.
II.1.5)
[ValueMagnitudeEstimatedTotal]
[ValueExclVat]: 330000.00
EUR
II.1.6)
[LotsInfo]
[DivisionLots]:
[No]
II.2)
[Description]
II.2.2)
[CpvAdditional]
48510000
-
72250000
-
72260000
-
72000000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Dublin 2
II.2.4)
[DescrProcurement]
Request for Tenders for the provision of a Webchat Platform to the Department of Foreign Affairs and Trade Passport Service.
In summary, the Services comprise:
A cloud based webchat solution for the Customer Service Hub within the Passport Service.
The goals of this tender are:
To deliver a webchat Solution which enables the recording, tracking, and reporting of customer queries.
Enables the development of canned responses for high volume query types, providing consistency in service delivery.
In summary, the Services comprise:
A cloud based webchat solution for the Customer Service Hub within the Passport Service.
The goals of this tender are:
To deliver a webchat Solution which enables the recording, tracking, and reporting of customer queries.
Enables the development of canned responses for high volume query types, providing consistency in service delivery.
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.6)
[ValueMagnitudeEstimated]
[ValueExclVat]: 330000.00
EUR
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
36
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve months with a maximum of 2 such extension or extensions
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
Please review the RFT.
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.2)
[ConditionsContract]
III.2.2)
[OtherConditions]
Please review the RFT
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeOpen]
IV.1.8)
[GpaInfo]
[GpaCovered]
: [Yes]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
04/11/2019
[Time]:
17:00
IV.2.4)
[LanguagesAllowed]
[Language_EN]
IV.2.6)
[MinTimeMaintain]
[DurationMonths]
: 6
([FromStatedDate])
IV.2.7)
[OpeningConditions]
[Date]:
04/11/2019
[Time]:
17:00
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[No]
VI.4)
[AppealsProcedure]
VI.4.1)