ETENDERS

Contract notice - utilities

Information

Published

Date of dispatch of this notice: 15/08/2019

Expire date: 17/09/2019

External Reference: 2019-221590

TED Reference: 2019/S 159-393521

Contract notice - utilities

[NoticeContractUtilities]

[Services]

[Directive201425]

[Section1]: [Ce]

I.1)

[NameAddressContact]

Iarnród Eireann-Irish Rail
N/A
Connolly Station ,
Dublin
Dublin
IE
[Contactpoint]: Sean O'Dwyer
[AddressEmail]: sean.odwyer@irishrail.ie
[Internets]:
[UrlGeneral]: http://www.irishrail.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433

I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151009&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.6)

[Mainactivity]

[MainactivRailway]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Customer Experience Development Programme
[Fileref]:  7336
II.1.2)

[CpvMain]

79400000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
• Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
• Develop a process to ensure the sustainability of the value through SMART goals
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

79410000  - 
79411000  - 
79633000  - 
79996000  - 
II.2.4)

[DescrProcurement]

The requirement is to develop a Customer Experience Transformation Programme to be delivered to all frontline, supervisors, support and management colleagues within the Train Operations function. This represents approx. 1,200 people.
Programme objectives include:
• Embed the corporate value of ‘Customers at the Heart of our Business’ in the culture of the Train Operations part of the organisation
• Develop a process to ensure the sustainability of the value through SMART goals
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 24
[RenewalsSubject]: [No]
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.1)

[SituationPersonalIncl]

[InfoEvaluatingRequir]:  For full details, please download a copy of the attached Pre-Qualification Questionnaire.
III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

III.2.2)

[OtherConditions]

For full details, please download a copy of the attached Pre-Qualification Questionnaire.

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeNegotWCall]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  17/09/2019
[Time]:  12:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.2)

[InfoEworkflow]

[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
[AddressPhone]: +353 18886511
[AddressEmail]: HighCourtCentralOffice@courts.ie
[AddressFax]: +353 18886125
[Internet]: http://www.courts.ie

VI.4.4)

[AppealsInfo]

Central Office of the High Court
Four Courts
Dublin 7
D07 N972
IE
[AddressPhone]: +353 18886511
[AddressEmail]: HighCourtCentralOffice@courts.ie
[AddressFax]: +353 18886125
[Internet]: http://www.courts.ie