Date of dispatch of this notice: 15/08/2019
Expire date: 23/09/2019
External Reference: 2019-237857
TED Reference: 2019/S 159-393520
Contract notice - utilities
Information
Published
Contract notice - utilities
[NoticeContractUtilities]
[Services]
[Directive201425]
[Section1]: [Ce]
I.1)
[NameAddressContact]
Irish Water
IE3191327JH
Tender Administration, PO Box 900, Webworks, Eglinton Street, Ervia
Cork
Co.Cork
IE
[Contactpoint]:
Tender Admin
[AddressPhone]:
+353 214239291
[AddressEmail]:
tenders@ervia.ie
[Internets]:
[UrlGeneral]:
www.ervia.ie
[UrlBuyerprofile]:
https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/129496
I.3)
[InfoTendering]
[AddressObtainDocs]:
www.etenders.gov.ie[AddressFurtherinfo]
[AsContactsAbove]:
[AddressSendTendersRequest]
[AddressSendTenders]:
www.etenders.gov.ie
[AddressSendTendersRequest]
[AddressToAbove]
I.6)
[Mainactivity]
[MainactivWater]
[Section2]: [Object]
II.1)
[QuantityScopeContract]
II.1.1)
[TitleContract]
Irish Water Billing Services Customer Case Management and Legal Services
[Fileref]:
19/139
II.1.2)
[CpvMain]
79940000
-
II.1.3)
[TypeContract]
[Services]
II.1.4)
[DescrShort]
Lot 1 will include but not be limited to the following high level services:
Deskside Case Management
• Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details
• Account history review, metering, cases, complaints and escalations
• Engagement by phone
o confirm account holder, owner, occupier, tenancy arrangements, move in/out details
o collate and log detailed information on issues
o secure and process payment, agree and process payment plan
• Escalate high priority issues to the Contracting Entity
• Escalate accounts for direct customer engagement when all deskside activities have been exhausted
• Update the Contracting Entity’s central systems with information collated and actions taken during the case investigation
Please refer to PQQ Doc
Deskside Case Management
• Validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details
• Account history review, metering, cases, complaints and escalations
• Engagement by phone
o confirm account holder, owner, occupier, tenancy arrangements, move in/out details
o collate and log detailed information on issues
o secure and process payment, agree and process payment plan
• Escalate high priority issues to the Contracting Entity
• Escalate accounts for direct customer engagement when all deskside activities have been exhausted
• Update the Contracting Entity’s central systems with information collated and actions taken during the case investigation
Please refer to PQQ Doc
II.1.6)
[LotsInfo]
[DivisionLots]:
[Yes]
[LotsSubmittedFor]
[LotsAll]
II.2)
[Description]
II.2.1)
[TitleContract]
Case Management Services
[LotNumber]:
1
II.2.2)
[CpvAdditional]
79100000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Dublin
II.2.4)
[DescrProcurement]
Lot 1 will include but not be limited to the following
high level services:
Deskside Case Management
• Validation of accounts and cleansing of account
information in terms of current and previous
ownership, current and previous occupancy, trading
status, current and previous occupier contact details
• Account history review, metering, cases,
complaints and escalations
Please refer to PQQ Doc
high level services:
Deskside Case Management
• Validation of accounts and cleansing of account
information in terms of current and previous
ownership, current and previous occupancy, trading
status, current and previous occupier contact details
• Account history review, metering, cases,
complaints and escalations
Please refer to PQQ Doc
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
36
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
Up to a period of 2 years
II.2.9)
[LimitOperators]
[EnvisagedNumber]:
5
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
You must submit through the etenders system before
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
II.2)
[Description]
II.2.1)
[TitleContract]
Legal Services
[LotNumber]:
2
II.2.2)
[CpvAdditional]
79100000
-
II.2.3)
[PlacePerformance]
[MainsiteplaceWorksDelivery]:
Dublin
II.2.4)
[DescrProcurement]
Lot 2 will include but not be limited to the following
high level services:
Legal Debt Collections
• Legal demand letters
• Legal collections calls including collection and
processing of payments, payment
Please refer to PQQ Doc
high level services:
Legal Debt Collections
• Legal demand letters
• Legal collections calls including collection and
processing of payments, payment
Please refer to PQQ Doc
II.2.5)
[AwardCriteria]
[AwardCriteriaDescriptive]
II.2.7)
[DurationContractFrameworkDps]
[DurationMonths]:
36
[RenewalsSubject]:
[Yes]
[RenewalsDescr]:
Up to a period of 2 years
II.2.9)
[LimitOperators]
[EnvisagedNumber]:
5
II.2.10)
[VariantsInfo]
[VariantsAccepted]:
[No]
II.2.11)
[OptionsInfo]
[Options]:
[No]
II.2.13)
[EuProgrInfo]
[EuProgrRelated]:
[No]
II.2.14)
[InfoAdditional]
You must submit through the etenders system before
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
the deadline. The submission deadline is strict & no
submissions will be possible after the date & time
specified in the PQQ documents. Please note that all
tenders are electronic, as such NO paper copies will
be accepted or read. Please submit via the etenders
system not later than 12:00 hrs local time Tuesday
17th September 2019
[Section3]: [InfoLegal]
III.1)
[ConditionsParticip]
III.1.1)
[SituationPersonalIncl]
[InfoEvaluatingRequir]:
Refer to tender documents.
III.1.2)
[EconomicFinancialStanding]
[CriteriaSelectionDocs]
III.1.3)
[TechnicalCapacity]
[CriteriaSelectionDocs]
III.1.8)
[LegalFormTaken]
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate.
III.2)
[ConditionsContract]
III.2.2)
[OtherConditions]
Lot 2 candidates but be in the legal profession, Lot 1 does not have this restriction
III.2.3)
[StaffResponsible]
[StaffResponsibleIndicate]
[Section4]: [Procedure]
IV.1)
[Description]
IV.1.1)
[TypeProcedure]
[ProctypeNegotWCall]
IV.1.3)
[FrameworkContractDpsInfo]
[FrameworkSeveral]
[FrameworkParticipEnvis]:
4
IV.1.8)
[GpaInfo]
[GpaCovered]
: [No]
IV.2)
[InfoAdmin]
IV.2.2)
[LimitReceiptTendersReqPart]
[Date]:
17/09/2019
[Time]:
12:00
IV.2.4)
[LanguagesAllowed]
[Language_EN], [Language_GA]
IV.2.6)
[MinTimeMaintain]
[DurationMonths]
: 6
([FromStatedDate])
[Section6]: [InfoComplement]
VI.1)
[RecurrenceInfo]
[RecurrentProcurement]:
[Yes]
VI.2)
[InfoEworkflow]
[EorderingUsed]
[EinvoicingUsed]
[EpaymentUsed]
VI.4)
[AppealsProcedure]
VI.4.1)
[AppealsBody]
The High Court
High Court Central Office, Four Courts, Inns Quay,
Dublin
IE
[AddressPhone]:
+35 318886000
[AddressEmail]:
highcourtcentraloffice@courts.ie
[Internet]:
http://www.courts.ie
VI.4.3)
[AppealsLodging]
[AppealsDeadline]:
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).