ETENDERS

Contract notice

Information

Published

Date of dispatch of this notice: 22/07/2019

Expire date: 21/08/2019

External Reference: 2019-276300

TED Reference: 2019/S 142-349714

Contract notice

[NoticeContract]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Limerick City and County Council
3267368TH
Merchant's Quay
Limerick
Co.Limerick
IE
[Contactpoint]: Rob O'Driscoll
[AddressPhone]: +353 61496362
[AddressEmail]: rob.odriscoll@limerick.ie
[Internets]:
[UrlGeneral]: http://www.limerick.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/103432

I.2)

[JointProcurement]

[JointProcurementCentral]
I.3)

[InfoTendering]

[AddressObtainDocs]:  
http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE
[AddressFurtherinfo]
[AsContactsAbove]:  
[AddressSendTendersRequest]
[AddressSendTenders]:  http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=149521&B=ETENDERS_SIMPLE
[AddressSendTendersRequest]
[AddressToAbove]
I.4)

[CaType]

[MaintypeLocalauth]
I.5)

[Mainactivity]

[MainactivGeneral]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Single Party Framework for the provision of an Enterprise CRM solution for Limerick City & County Council, Kildare County Council, and Meath County Council
[Fileref]:  P06-093ENTCRM Enterprise CRM
II.1.2)

[CpvMain]

48218000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

Limerick City & County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
The three local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City & County Council, Kildare County Council, & Meath County Council. Please refer to the attached RFT document for detailed information.
II.1.5)

[ValueMagnitudeEstimatedTotal]

[ValueExclVat]: 3000000.00  EUR
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.2)

[Description]

II.2.2)

[CpvAdditional]

72212218  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
City Hall, Merchant's Quay, Limerick
II.2.4)

[DescrProcurement]

Limerick City & County Council, Kildare County Council, and Meath County Council, as the lead authorities in the national SugarCRM Working Group, have been running their operations on their respective instances of a common SugarCRM CE platform for approximately 6 years.
This platform has been extensively customised from the basic SugarCRM Community Edition platform that we started with in 2013. Across the three local authorities mentioned, it now provides advanced case management functionality, service catalog capabilities, mapping features, supports multiple internal business processes as well as online services offered within both customer and councillor portals on our respective websites, has a mobile app for offsite interactions with the CRM, has been integrated with other internal council systems, and contains many custom modules that have been developed to handle inspections, enforcements, permits, grants, fines, payments, prosecutions, legislation, representatives and management of assets, to name just a few. It is also the tool that the work of the Customer Services department in each local authority is based upon, so is critical to the daily operation of each authority.
The three local authorities are now at a point where they would like to upgrade their CRM platforms to an enterprise-standard CRM product for better compliance with data protection legislation and the GDPR.
This Request for Tender (RFT) covers the provision of an enterprise-standard CRM solution (licences as well as professional and support services) for Limerick City & County Council, Kildare County Council, & Meath County Council. Please refer to the attached RFT document for detailed information.
II.2.5)

[AwardCriteria]

[AwardCriteriaDescriptive]
II.2.6)

[ValueMagnitudeEstimated]

[ValueExclVat]: 3000000.00  EUR
II.2.7)

[DurationContractFrameworkDps]

[DurationMonths]: 36
[RenewalsSubject]: [Yes]
[RenewalsDescr]:  
4 optional 12-month renewals
II.2.10)

[VariantsInfo]

[VariantsAccepted]: [No]
II.2.11)

[OptionsInfo]

[Options]: [Yes]
[OptionsDescr]:
Procurement document invites tenderers to give information on additional services they offer that may be of interest to the contracting authority, but it is stated clearly that these will not form part of the evaluation.
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section3]: [InfoLegal]

III.1)

[ConditionsParticip]

III.1.2)

[EconomicFinancialStanding]

[CriteriaSelectionDocs]
III.1.3)

[TechnicalCapacity]

[CriteriaSelectionDocs]
III.2)

[ConditionsContract]

III.2.3)

[StaffResponsible]

[StaffResponsibleIndicate]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.3)

[FrameworkContractDpsInfo]

[NoticeInvolvesFramework]
[FrameworkSingle]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.2)

[LimitReceiptTendersReqPart]

[Date]:  21/08/2019
[Time]:  17:00
IV.2.4)

[LanguagesAllowed]

[Language_EN]
IV.2.6)

[MinTimeMaintain]

[DateTenderValid]:  18/11/2019
IV.2.7)

[OpeningConditions]

[Date]:  21/08/2019
[Time]:  17:00

[Section6]: [InfoComplement]

VI.1)

[RecurrenceInfo]

[RecurrentProcurement]:  [No]
VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

Limerick City & County Council
Limerick
IE