ETENDERS

Contract award notice

Information

Published

Date of dispatch of this notice: 21/06/2019

External Reference: 2019-237657

TED Reference: 2019/S 120-294756

Contract award notice

[NoticeContractAward]

[NoticeContractAwardSub]

[Directive201424]

[Section1]: [Ca]

I.1)

[NameAddressContact]

Central Bank of Ireland
N/A
PO Box 559
Dublin 1
New Wapping Street,
IE
[Contactpoint]: Michael Kavanagh
[AddressPhone]: +353 12246409
[AddressEmail]: Michael.Kavanagh@Centralbank.ie
[Internets]:
[UrlGeneral]: http://www.centralbank.ie
[UrlBuyerprofile]: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329

I.4)

[CaType]

[MaintypePublicbody]
I.5)

[Mainactivity]

[MainactivEconomic]

[Section2]: [Object]

II.1)

[QuantityScopeContract]

II.1.1)

[TitleContract]

Provision of ServiceNow Support
[Fileref]:  2018P002
II.1.2)

[CpvMain]

72260000  - 
II.1.3)

[TypeContract]

[Services]
II.1.4)

[DescrShort]

IMTD use Service Now “Jakarta” as its ITSM tool. This system was upgraded from Helsinki to Jakarta in November 2017. The following sections are used to varied degrees within the organisation – Incident Management, Change Management, Request Fulfilment, Problem Management, Asset Management, CMDB and the ESS Portal has been activated.
The tool is customised (30%) to allow for standard use (customer specific IT systems and Services, customer specific Categories, Subcategories) and integrated with Third Party data centre providers. The Central Bank currently has approximately 1800+active users and 185 fulfillers.
II.1.6)

[LotsInfo]

[DivisionLots]: [No]
II.1.7)

[ValueTotal]

[ValueExclVat]:  228000.00  EUR
II.2)

[Description]

II.2.2)

[CpvAdditional]

72261000  - 
72262000  - 
72267100  - 
II.2.3)

[PlacePerformance]

[MainsiteplaceWorksDelivery]:  
Dublin
II.2.4)

[DescrProcurement]

The Central Bank of Ireland’s Information Management and Technology Division (IMTD) provides a help desk which acts as the first point of contact and Tier 1 technical support for Service Now users in the Central Bank and provides on-site support from 07:00 – 19:30 Monday to Friday with an on-call service for out of hour’s incidents/ issues/ faults/ queries.Tenderers must provide support during the hours of 08:00 to 18:00 excluding Public Holidays in the Republic of Ireland (the “Covered Hours”)
II.2.5)

[AwardCriteria]

[AwardCriteriaBelow]
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of Reporting Portal  /  [Weighting]:  50
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of Indicative Support/Provision of a support help desk  /  [Weighting]:  200
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of indicative Resources  /  [Weighting]:  200
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of Service Now Interaction  /  [Weighting]:  50
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of approach to System Upgrades  /  [Weighting]:  50
[AwardCriterionQuality]  -  [AwardCriterionName]:  Quality of Guidance and Training  /  [Weighting]:  50
[AwardCriterionQuality]  -  [AwardCriterionName]:  Development / Enhancements  /  [Weighting]:  100
[AwardLowestCost]  -  [AwardCriterionName]:  Cost  /  [Weighting]:  300
II.2.11)

[OptionsInfo]

[Options]: [No]
II.2.13)

[EuProgrInfo]

[EuProgrRelated]: [No]

[Section4]: [Procedure]

IV.1)

[Description]

IV.1.1)

[TypeProcedure]

[ProctypeOpen]
IV.1.8)

[GpaInfo]

[GpaCovered] : [Yes]
IV.2)

[InfoAdmin]

IV.2.1)

[PubPrevious]

[NumberOj]: 2018/S 203-462561

[Section5]: [AwardOfContract]

[ContractNumber]: 1

[TitleContract]: Provision of ServiceNow Support

[AwardConfirm]: [Yes]
V.2)

[AwardOfContract]

V.2.1)

[DateAward]

18/06/2019
V.2.2)

[AwardOffersInfo]

[OffersReceived]:  1
[OffersReceivedElectronic]:  1
[AwardedGroup] :  [No]
V.2.3)

[AwardedToName]

Logicalis Ireland
ie6570959j
62 Heather Road, Sandyford, Dublin 18
Dublin
Dublin
IE
[AddressPhone]: +353 878387873
[AddressEmail]: davidohagan@ie.logicalis.com
[Internet]: https://www.ie.logicalis.com/

[AwardedSme] : [No]
V.2.4)

[ValueContractInfo] ([ExclVat])

[ValueEstimTotalContract]:  250000.00  EUR
[ValueTotalFinal]:  228000.00  EUR
V.2.5)

[SubcontrInfo]

[SubcontrLikely]

[Section6]: [InfoComplement]

VI.4)

[AppealsProcedure]

VI.4.1)

[AppealsBody]

The High Court of Ireland
The Four Courts
Dublin
1
IE
[AddressPhone]: +353 18886000
[AddressEmail]: highcourtcentraloffice@courts.ie
[AddressFax]: +353 18886125
[Internet]: http://www.courts.ie